SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Son and grandson have fun playing!
Compliant product. Fast delivery. Well-packed items .. Perfect Transaction. To recommend.
I didn't take it out of the box. Is present. Arrived intact.
Open game, crushed damaged box, October 9 order delivery 2024 arrives today October 31 2024 instead of 10 days it and arrived 22 days later not cool
The box arrived crushed and open .. But fortunately nothing has summer damaged. Fun game to play with family!
Excellent Product, I loved a good material my baby is fascinated
It arrived quickly. Is exactly as described in the picture. Are satisfied.
Gra chudova and tsikava, there was a small rosmir, ale for Gris of prosperity.
Great educational game, the box is a bit damaged, but inside it's OK. Thanks to the seller. I recommend buying here.
Product came without malfunctions despite the cardboard packaging being open. But there is no way to want something so "impeccable" aesthetically when we talk about such stops and trips that the merchandise has until arrival in Brazil. Recommend!
Such as the photo. 16 cm. Not big. Good to pass the time.
Box dented ale Z Thunder All Good
Very good, corresponds to description, is to be recommended
Arrived well packed. According to the announcement. Had late delivery, but this is the fault of the post office. Recommend seller and store Thank you very much! Good sales! Xiè xiè.
Very good toy to entertain and hang out.
A cutie, I liked it too much, it serves for a child of various ages, even for an adult. I loved and bought before taxation so AliExpress was charging tax 20% now it was difficult to collect because AliExpress is charging her tax 40% because the Brazilian government against more 20% and in the end the product comes out with more than 70% more expensive it is no longer worth buying here it is preferable to buy in stores in Brazil
the game arrived in a week. i am very satisfied
As shown in the image. Game of small dimensions. The box arrived with several damages due to the blows on the trip, but the game is intact. Very good quality/price ratio
Arrived fast. Some pieces came loose, but I believe it is because of the parched glue.
Great toy to play with your child. Simple and functional. The plastic parts and the wooden board. Great Cost Benefit
He arrived super fast, very good and entertaining the game and the material is excellent, precautionary indications come out for the minors. And I love the letter of thanks was a very nice detail.
The box came with malfunctions, but the product came intact
The box was pardoned during the transport, and it did not sink into the GRU. I recommend it!
very nice
Very good and beautiful educational toy. Very good quality
It seems to be cool, you can have a lot of fun. Seems to be a lot of fun and I hope I can have fun with everyone who is with me. It seems to be cool, you can have a lot of fun. It seems to be a lot of fun and I hope I can have fun with everyone who is with me. it seems to be nice, you can have a lot of fun. It seems to be a lot of fun and I hope I can have fun with everyone who is with me. it seems to be nice, you can have a lot of fun. Seems to be a lot of fun and I hope I can have fun with everyone who is with me
Excellent and quality. It's fast
I missed a piece and 2 were a bit broken, but I still recommend it.
Unfortunately, two colors fall off because they are glued. But is no problem to glue.
Fun little toy for the kids
It is a fun and easy game to stimulate the memory of children and adults. I recommend it. Good and well made Material
excellent, never experienced such a speed of delivery, you're amazing
Good
Great product, met the expectations, but arrived with the box all crumpled.
The game is very cool! I 've been wanting to acquire for some time. Only the box came quite damaged
it's easier to play as a regular fun memory game, the kids enjoyed it more
This is the second one I 've already ordered. I recommend it.
Arrived very quickly, the only thing is that the box arrived mistreated, but due to the material of the product it was not damaged. It is made of wood and of good size. Is very entertaining for my children, from a 19-year-old to the youngest 7. I highly recommend the product.
Excellent Toy, my son really liked it very much wake up early will already play... And the good that everyone in the family can play. Just loved it. Toys that work the mind, motor coordination and serves for benefit the child I give Grade 10.
Fast Delivery
the package is damaged.
I love this game. A year ago I asked for one and now I want another because the children love it and so they can play longer. It is a useful game to learn colors, work the memory, the wait, the count and great to wear when you go for a walk with your child and thus entertain. Arrived very well in time and appearance. Thank you!😊
Wonderful game of mine enjoyed it quite a lot. Super recommend.
The game box arrived completely damaged. Fortunately, the game itself had no damage. It is of good qualities.
The game is the size of my hand. A very fun activity.
Super HRA, S 5 letým synem jsme se hodně nasmáli😅
Equal to the image, firm of good quality. Entertaining
Good
Designed for small children
Natural wood and excellent👍
Very good, arrived intact! Very well done!