SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I liked them are comfortable fitted to the foot
Stupid. Equal to photo
Too late
Very fast delivery! Thank you, the sneakers are very light. I can't say anything about the size fit, I bought it for my grandson. Think the size is in size.
Very good and especially fast
nice shoes - light but very practical - love the colours too!
The shoes came after 11 days. They looked beautiful!
very nice shoes. very comfortable.
They are very beautiful I love light I arrived a week before
I love my shoes. I will order another pair
They are comfortable and light size 39 is 24.5 mex is perfect
I only loved that asking for my number which is 36 and it was a little tight if it was the 37 would have looked great, but it was my mistake.
Very good for your price
bien
Really nice
they are excellent. Very light and comfortable
So good
Sit well
Fast delivery. Excellent service, thank you. I have ordered these sneakers from another website, but this site has free delivery - thank you! Size is perfect, very comfortable shoes, will order again.
I love they are comfortable and the style is chip.
Bueno
Super light comfortable and nice I like
Very nice
very comfortable and lightweight
good product good quality recieved much earlier than expected â€ïž recommended !
Perfect! Comfortable. The fabric is well aerated. Very good price-quality ratio!
Fast delivery, product quality is good by the low value of the product. I liked it yeahđđŸ.. Is very comfortable!!
Well received thank you for the fast delivery and good packaging only size 36 is just on
perfect! I love the shoes, bought white ones too! they are so late I can hardly feel them on my feet. The foam is very durable and the best pair of shoes I've ever had.. they last a long time and they breathe like I'm wearing sandals. American shoes are just so full of material that your feet can't breathe. I love these and I'm going to buy more. size is true.
They fit perfectly very comfortable
Beautiful and stylish, came the right size I ordered Pro price he's he's great
I wear size 7 in US, ordered 37 and they fit perfectly. Came fast and good quality
Very beautiful, comfortable and light. Pity that his shape is small. Ordered 39 and the shape serves in a 37
On time delivered, thanks
WowđI really liked the truth they look very well and very comfortableđ
Mencantaron had many doubts But they are very comfortable I liked them a lot