SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great like picture true to size
I like it I have already bought it in 3 colors is good quality not so thick but for its price is great
very nice hope it has a good fit
Exelent quality
The color was not at all similar, a shame, it was like a cream color...
Good clothes
super good quality considering price
Great cozy comfortable fit! Shipment came fast
it fits well
It's super, thank you store
Recommend, product without defect, punctual delivery time, super satisfied
It is very soft and warm
Love it so much. The wool is neither too much or too little perfect for cold & summer
Looks good
Thank you looks good
Fits well, thanks looks great
Such as in the description
Complies with the specified according to the price
Excellent I loved to order L and I am tailored
I loved it and it is very warm and the colors are just like the photo
Jogging super nice for the price, very soft on the inside but small size for an XL, the length of the trousers is short and the length of the sleeve is really short, but I will wear it in a handle, Knife 1m69.58 kg.... But for 10 €, we love😉😉😉😉😉😉😉😉😉
Product arrived quickly at my residence in Brazil, good quality, good sewing and thick fabric, size I requested L, I have height 1,60 and weight 50. It looks great for me, because I like baggy sweats. Satisfied😃
Heats up quite, very soft and comfortable. Was the best choice I made for this winter. Use 42 and bought XL, it was the right measure. Beautiful!
Very beautiful the color is beautiful the size close very warm I liked very much
Thanks for the suit. I took it for myself)) for the height of the 175 are short. I liked the color very much (first photo) My daughter 165 height and 63 weight, the suit is not bad, but I would like it with a stock and a little longer pants. Delivery about two weeks to the Czech Republic.
I will describe everything. The wicked girl is crushed 15.05 03.06. Nadine and pakuvannya. Garny costume, good eggs. Sewing good without defects. On my parameters 86/60/86, the region 170 now. I recommend it)
Everything came right. The set is beautiful, very cuddly and toasy. The material is excellent, can buy without fear. Beautiful
Nice set, quality is also OK, but the sleeves and legs are a bit short for me (I am 161cm tall). I really recommend it for the price. Please👍🏻
The fabric is very good and soft. Comes as and as in the reference images. It came in good condition and it didn't smell strange, on the contrary.
The color is very nice, and it is comfortable and it was tailored to me, it arrived in a good time if I recommend it
Very beautiful set, wear a little small bought XL size, but it fits well on the body
Are two pieces and the fabric is good quality and thick
I love it!! The fabric is of good quality, it is the fourth time I order this set in other colors, I highly recommend the seller. The set arrived very fast
The fabric is perfect, I really liked it, especially for the excellent price. So for the cold season this will be perfect, I had to bring all colors and cool.👌🏽
I loved it, it's very nice, just like in the picture! The bag came open but fortunately nothing is missing. The fabric is soft, warm but light, 65% cotton. Recommended!
My size in Spain is M for upper garments and 36 for pants. Mid 1.74cm and weight 58kg I asked myself for a size L (one size more, being a tracksuit, I don't like it to stick to my body), and I got it right. It suits me well with commands and trouser length. The transparent fabric, it is soft The pants have a rubber band at the waist, it does not have ropes to adjust it. On the ankles also has elastic rubber The sweatshirt has ropes on the waist to adjust, and on the cuffs it is closed by elastic rubber. Value for money, it is good, for the price that the set has 10 €, I recommend it