SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful
Great product
They are beautiful I love
Exactly as the photo shows satisfactory the purchase
Excellent Product, accurate to the description of the publication, fast shipping time, satisfied with the purchase
I loved excellent
Beautiful
it is great and arrived really quick! thank you
They look good, shine they don't weigh thanks
came fast, looks beautiful
Excellent Product, delivery was very fast, thank you very much
Pretty, n it came earlier than expected
Cute
I thought they were smaller, but they're fine.
They are very beautiful and not at all thought out. I recommend them
Very delicate and beautiful!
Super, I was buried in these earrings, it is stylish, it is very beautiful, Raju vid clear heart
I like them! They don't weigh
They are of the highest quality they are quite great if but they look beautiful
I really liked it beautiful! And it cost so little!
Divine :)
They're like photos! Very cute! I hope that, since they are in stainless steel, they will not be ruined!!
Very similar to the photo
Beautiful. Second pair I ask because I like them very much.
They made Me amazing I love them I hope they don't refuse at least as fast
I have one pair already and it always arrives fast. Beautiful and highly recommend
I thought they would be bigger, but everything is fine.
Very beautiful, just like the photo, it seems to have a good quality.🥹😻
They do not weigh anything, they are very comfortable and very beautiful! It is appreciated that it comes with extra gummies. They arrived very quickly
How beautiful they are! I'm so glad I bought them! They came ahead of schedule by 2 weeks. Have also put extra silicone holders, for which special thanks.
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A monster product. Duge stylish. Garna yakiste. In Kiev they did the Duge of shvidko. Light, my shirt is not on the lushki.
I had missed one and they are so cute that I asked them again
Cool earings. Very light, so I'm not feeling them at all. Combination of price and quality just perfect! Delivery was fast. Recommended 💙💛
Beautiful, perfect size, material, color. The only observation is that it took a long time to get there!
Same as the photo .. super beautiful very happy with the product .. arrived earlier than expected Super recommended
Super nice shape, a bit big but it doesn't matter. To wait for quality if it will change in time
Very light, cool addition to the image. There are 3 pairs of clips in the kit if lost. Did not communicate with the seller, delivered quickly enough
I really liked the earrings, they are the same as what I saw in the photograph, they also gave them to me before the time it said in the application and the person who delivered it is very helpful.
Cute accessories, good finishes and he does not rust, I have often used them. I will continue to purchase products.