SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ok
Tricky to put on but once you get it it’s amazing
Very good!! The detail is that in my vehicle it cannot be adapted, the box arrived a little hit, but everything was fine
Extra very good transaction
OK
Very good, stay firm, Indian. Arrived fast.
Perfect holder... Best buy in years.
Trop géial Merci Merci
The product is very good and the delivery was super fast. Highly recommended.
Fast shipping didn't fit my newer car mirror but it fit my other car okay thanks
This stand seems pretty sturdy, once put together and tightened at pivot point. Holds multiple size phones easily.
Have not installed yet seems sturdy
Very good I arrived fast
My mirror is a little bigger, so it was harder to attach it, but works perfectly
All right.
Recommended 100%
I like me, I practice well
Excelente
Excellent Product!!! Was worth the purchase. Recommended 100%
Works well
Item as described, the arm is a bit long but its possible to remove it. holds good.
Cost a little to install it, but it was possible.
super
This holder works great. Fit snug and positioned so my phone doesn’t interfere with my vision.
This is incredibly great. Just like the picture, I recommend.
It seems very practical and resistant
Work without gaps. I am satisfied with it!
Great choice! Versatile and good quality. I had to spray some WD-40 on the plastic springs because the were a bit sticky. Now works fine!
Car smartphone holder I think I 've used more than 10 types so far. I 've used all the products installed in the vent, and this product is at an angle, it's the best in many ways, including eye-catching, car cleaning. There is no falling or angle to be twisted, and it is best recommended. There are several different types of stalls, and I'll have to share them with the people around me. If I had known this product sooner, I wouldn't have made another replacement investment, but I'm sorry I knew it too late. I do. It can be used in various ways by bolting from various angles. Really recommended
Good product price ratio is the best I think it's a little big.
The quality of article is incredible!! I am more than satisfied with the seller and of course I recommend it
Looks sturdy enough and very easy to assemble. Fits even on the larger alfa romeo 147 mirror.
Generic holder, make sure your mirror has a thin arm connecting to your windshield or else you'll have trouble installing this. Fit in 2 out of 3 of my cars.
The Price tells Just as much as the price.
Came on time A+++
Is big. For those with attention deficit, it is useless, because there is a lot of information in the front. I liked it and indicated.
All right. I bought it well.