SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ChuChi good. But there you won't be great and vipayyut!
Second time I buy, and I do not regret anything. Great sound, good bass and no noise. The sound can by auto it n get loud, NGM listen shrouded that you are listening. And it fits in my ear kkkk because it is small, ENT if you have a problem with headphones falling, it is not.
Divine I love it is heard perfect
Simply a sound quality .... I don't know if to say it... Same as Apple headphones that are worth more than 300 dollars!!! And this one is worth $5!!!!💯
Sounds good but falls out the ear easily and came apart luckily I was able to put it back together.
great sound quality and amazing battery life.
Excellent quality, and delivery satisfactorily. They hear super good. I am very satisfied
Well I just bought them, please be good
I really enjoy. This. Bluetooth. Highly recommended; they are very nice, and the battery lasts for a long time.
Arrived on time
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💯 sure best Pod when I unbox that a small prob but if you reset the handset that will. be alright Masha Allah Good product
I like me, and very fascinated with the price
Excellent, very good sound and comfortable.
I had to wait until I had used it and I must say that I am very impressed.
Exelent product and good attention
Very cute, as shown in the publication just by touching them they are activated
Very good product, I like it. The sound is satisfactory. I got it in 10 days.
It is a very good product, thanks for fast shipping <3
Because they are super good. Cheap and with good quality, they go up a lot and their sound is quite clean, they charge quite fast and are quite comfortable when it comes to exercising or any task at home while listening to music and enjoying them, 100% quickly, hard less than I thought, they are truly reliable, I will order again in this app... If you like my comment, leave your like😊😊Greetings from Rd🇩🇴...
Very good charm me
Excellent I loved clear clear sounds
nice sound great deal
It was a birthday present for my brother but I tried them and they are too good I will ask for others for me
Pretty nice. Nice very good noise cancelling, and fit isn't exactly best in ear, but is what you pay for! Sound quality is pretty decent.
Nice head phones. Control on off sound and magnetize case charges the speakers when put away. Lights up in green. Very happy
I have not seen my package yet because I am traveling but when I get home I come back and edit the comment so they know what it is like
Good product good product good product good product good product good product good product good product
The best hearing aids for the price, good duration. Of battery
This TWS Pro60 earbuds are very nice with a great sound. It paired with my Android phone very easy. I have listened to several concerts that I streamed off Utube. They go on recharge once I put them back into the case.
Good product as in the photos shown by the seller, I recommend it to listen to your favorite music
Very nice, and works very well, thank you very much
Good product, sounds excellent in relation to the price, I have already ordered many times before and do not have complaints apart from chance cases clear
The merchandise is observed in good condition and arrived in the time indicated by the company, I feel comfortable being a customer of you.