SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The box came very broken, but the child happy for the gift. Very fast delivery!!
Very nice to offer
I arrived before the time!! It arrived in good condition.
One was messed up in the case but both still great
Perfecto
Arrived perfect in the promised time, in my opinion it is original and beautiful, Right to Christmas teasMy son will be happy
Everything is OK. I recommend
Damaged product. Not for gift
Everything Super always happy
All perfect
Spoiled packaging, but the toy in perfe I been and true to the description, satisfied.
box came a little crushed but everything ok
Faithful to the description. Fast delivery.
Arrived in the estimated time. Good quality. The box arrived deteriorated.
Fast shipping, looks good
Very well play
Very nice Pokeballs good value and price arrived fast long before the scheduled date the material looks good
It is OK better packed than in the original packaging
As described. Boxes came a little mangled, but I don’t care about boxes so didn’t bother me. A few of the balls had scuffs, but same type of thing that are on balls I purchased at physical store. I would recommend!
Beautiful ta like the photo of good size
Was a gift and pleased a lot. The packaging came a little damaged
Everything is OK
Very good
Great quality product, my son loved it, sorry that the belt got small for him.
Très bien
Very cool.
Looks great.
Very well the toy and the price was the best, only the packaging came a little mistreated
Arrived in excellent condition is very good quality
Excellent article I sincerely believed that it was a scam for the price but on the contrary it was more than those who expected the quality of the product the packaging if it came ugly but it is the least of it.
Arrives super fast, the box suffered in Transport, but it will be fine
As in the photos the box a can damaged my little girl will be very happy
Very beautiful product. I recommend. Very good quality. Like in the photos.
Fast shipping, slightly ruined packaging
Très bien
Very good article, my son was amazed!
Perfect for a 4 year old boy Pokemon fan
Perfect.! Children love it. Exceptional quality-price.
Excellent seller, recommend, arrived quickly