SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent for beginners.
Great value!
For $20, it's really cool. It flies, flies quite stable. Management is not bad. Even connects to the phone, and gives a picture by feeling as 240 rubles or 360 rubles. The boxes came badly crumpled. I ordered 2 identical ones, but the equipment came different, one of the sets is more complete than indicated on the page. It has a bag and 2 additional batteries (3 in total).
nice
Top line top
Came a couple days earlier than expected… box had few dents… nothing broken though… overall satisfactory and would buy from store again
Works perfectly
Very good price and delivery was fast for RD
Very good but weak take care
Fast delivery, well packaged, beautiful, sound quality is amazing, I highly recommend this store. Thank you
Not very stable
Good product only the battery does not last long
Excellent Product for price quality, battery lasted 20 minutes then low to 15 y12 minutes
Love the item, but package is damaged! I can’t give a child a gift with holes in the boxes. Horrible logistics;
Perfec. Toy for a good price
so cute same as photo just looks really fragile
Fun little drone
Good product
Very good toy to start according to its price the battery lasts very little and the controls are reversed arrived in a very short time and in good condition
OK drone All OK package came
good product
seller refunded me
Good pictures
Best drone for starters .... very durable. I like it
Received in real time recommended
Everything perfect :)
The product looks like it was displayed on the picture. It function very well and i cant wait to experience it . Am very happy to have it
Thank you to the seller. I received the product in a short time and in good condition. The product is also wonderful and special and worth buying. Thank you.
thanks all best
A good drone for its penny. Hanging on the bottom of the coin was 300 UAH. Came the Garno packed for a new day
Top, allways again. Thank you very much.
OK, for this price
I made the pain order and, I paid and got stuck in customs having to pay for the pick up and send the desired location. But in the purchase I paid the amount they asked for and still had to pay for the release of the product. In the end, I did not pay and asked for the chargeback. Made the chargeback at the same time. Thank you for your consideration, even if it was the shipping problem, the company came back at the same time I placed the order. Worth buying because when it doesn't work they help in the right act.
love it
I have not yet received my product activated without wanting
By DHL in Poland, do not order, they do not inform, they leave parcels even 20 km. from home.
Very complete, exactly the same as. This in advertising, I really liked
Angola arrived fast
Very good product I really like it feels very stable at the time of the flight meets my expectations considering that it is an economical product
received my 2 drones, loved the packaging and the image quality is great
That's good.
all good thanks
To be a toy for children is very difficult to control, it will take a good time to adapt.
The product is good quality just not so easy to control
The item is excellent of good quality and good price I liked it for everything it brings and because it is functional I give the seller a 10 I also liked because not the manual inside The application is in Spanish and can be handled very well within what fits the item that I just bought you is of excellent quality I liked I think it is a good purchase of the 100%
If you order something from any country, you'll have to send it to the instruction manual in the language you ordered. I'm annoyed to install it as I translate it.
A drone to play, I'm learning to fly it somehow does not knock it down because it's not even HD but for a flying course it has to be something. In general, it works, the battery is so tiny, but I don't know how long it will be enough because I'm afraid it won't come back haaa.
I arrived very quickly in colombia I recommend them to the seller and the store Thank you I will continue to buy excellent products
it look just like the pictures. It came on after 5 mins charge. haven't really test it out as yet