SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful
Super fun piggy bank!
Fast shipping. Very well packed
Beautiful. Done very well
cute piggy bank
It's small but very cute
It’s cute I put paper money instead
Small but fine
Good build quality. I fully recommend. One thing to mention: it’s not easy to take out the money as you have to unscrew the piggy bank. But on the other side you safe more as you don’t want to take out the money very often.
Super fast arrived pack. Perfect packaging. Very well made product, good wood and perfect plexiglass that fits very well, really detailed. Really a nice object for an ornament, it fits inside everything, and it can also be a change holder because it has an opening on it. Product and store advice, honest and fast.
muy bien
These are perfect! I was pleasantly surprised by the quality and I'm glad I purchase them.
I have bought 6 different letters in these as gifts for my family. They are great quality. I personalise them using vinyl.
Thank you, fast, beautiful, will be a good gift. As described. Attached gift-letters for gluing on paper. Satisfied with the purchase. Packed in a carton box. Did not communicate with the store.
this would absolutely be perfect if we're slightly bigger. and if it came with colored lettering. I like it it's made well I appreciate the way you shipped it. I'm going to see if I can find some letters in purple.
They arrived quickly in Mexico, packed in a simple bag. All the letters are small, but $20 Mexican coins do fit through the slots! They come with a protective film that is difficult to peel off on some of the letters. In my case the M and the S. The wood comes natural and without varnish!
Love these! I have already ordered more!
we loved it
Perfect
Good material, it would be better if bigger size, price not problem!!
I recommend. Beautiful piggy bank
Very good article, just as the description, is a great gift!!
the piggy banks are great, they arrived really quickly. properly secured in bubble wrap and cardboard
This very cute
As shown. The size is like an adult's hand or a little more. Fast shipping
It has arrived well packaged, the color is light wood, so you can paint it as you want, it is not varnished
Looks good. Quality is also very good. Very arrived and neatly packaged! Delivery was also very fast
Beautiful gift
Excellent shopping to Oman and delivered before estimated time advisable to all Omani people because I trusted him
Perfect
Everything was fine with the product, fast delivery, it arrived flawlessly! Thanks! I can recommend the product!
Great seller service delivery and tracking information. . For a gift. May have to order some more.
Size well, color well. The shape of the F is not pretty.
Superb seller, service product quality delivery and tracking information. Well made. Comes with letters to personalise your gift. It is bubble wrapped and in a box. Perfect. Brilliant price. Will be ordering more. Highly recommended.
I arrive earlier than I expected
Beyond my expectations. High quality with high finish level, pay attention to the transparent plastic
Good quality and nice product. Happy with the purchase. Kids like it.
Of the size described all well
This super product is exactly as described
Diamond 💎
It is really a little little little but makes children save money and really enjoy it
Perfect!!!
It's smaller than what you see in the picture, and I didn't love the model, it doesn't look like a f
Well s would have been better a slide system rather than isser a a time but nien
vert nice. needed painting
Good productttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
its a huge B in compared to the other letters
I am very satisfied, super piggy bank
New money box for the grandson, as described, very nice, well packaged, fast delivery