SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Pretty
The fabric is a bit thin and rides up while walking. so I constantly have to pull it down. Other than that, it's a really cute dress. I'm 163cm tall (5'4) and ordered a S.
Very beautiful
Frankly I advise and strongly fit even for Beautiful Occasions in every sense of the word
I recommend as in the photo
Nice, very good
Beautiful the exact color
She's great.
LOVE
So good product
Looks nice and the fabric too
Great dress size in size. Fast Delivery
Pretty only when you put it on it is very long almost to the knee
Nice
very cute! I bought in red, it's a very nice red! very thin material!
Very beautiful dress♡10 of 10
I have loved it, it is very good to the body, a pass, I would buy it again without hesitation
They got the wrong color, they sent two of the same color but they refunded
The dress fits just like in the photo I recommend❤️
As described, fits well, one of the sleeves had a bit of bad sewing on one side, but nothing that couldn't be fixed. Not particularly thick fabric, but you can't see through it at least.
A little tight if you have abundant breasts, but dresses well when worn. Like a lot
I haven't tried it yet but I have faith that it looks beautiful
Gets up quite a bit when walking, but it gives a nice shape and is comfortable, the fabric stretches quite a bit. I recommend washing it by hand because it releases a lot of dye at first and so that it does not lose its shape
Paying to sit in a great way, it came shvidko, it is not the same for Edina to match the rubber bands for Boev to pay the payment itself with boiv for the povit, and so everything is fine, the fabric of the fine is synthetic
Product is as the photo in my case had problem in the piece plus the case was solved
As in the image, only I made the mistake of not sizing well but despite that I was able to adjust it to make it fit, it is a beautiful suit
Very good product and good quality
Arrived in good weather I loved Super my wife it looks very good quality it was perfectly, she already has her size highly recommended and I recommend the seller for her punctuality
Very good product, good quality and arrived ahead of schedule
Cute, a little transparent, but nothing that is not fixed with a background or clothing of the same color👌🏻👌🏻I asked for three and the three of them are very cute
Nice fabric, slightly hovering. Sits down well) came in 12 days!)
It's very cute and the sleeves give it the touch, I just love it.
Very cute and quite ecinomic fabric is super soft
Very fair although it stretches, the fabric is thin it is possible to be transparent
Divine quality buy size L and give me silhouette of size M, good quality, elasticity and very soft texture 10
This fit is so pretty. Just cut it with a piece of paper .... but it's pretty over fit :) The price was cheap The delivery was fast, so I'm satisfied!
Nice, but different color. Still, I'm happy with it
I was sent to the address on my site, which cost me effort, time and money.