SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
like
Very good
Very nice and good quality
Very beautiful, no transparency, perfect
Very beautiful
The fabric is good
Beautiful soft fabric
Excellent quality and wear super well, loved.
Best Shorts I ever bought, I loved the truth. Very perfect. About the size I bought XL however. L would be good as it is adjustable to the body
Beautiful arrived on time also wears up to 38
received thank you
Incredible, arrived in Italy in 9 days and paid just over three euros! The garment is nice and well done, high waist, only I like precise precise (I took the L for 1.64 cm and 62 kg)... Considering that it is for physical activity in hindsight I would have taken XL to be more comfortable
thank you
It's elastic, it's good
This has come good quality
Very good product, I was impressed with the quality and speed of entry, for sure I will buy again
Very good product.
I love it!! And arrived earlier than expected!!!
I liked it quite not transparent, I use 38 and took the size m
Good quality
As pictured Size corresponds Elastic and comfortable I ordered a temgp.36 Pant
Fits great. Good quality. Very comfortable. Colour as advertised. Would recommend.
Unfortunately I did not receive the product due to the amount of the tax is absurd
Very comfortable and identical to the photo. I liked it very much
Very good product, looked great on the body
Very good, beautiful and not transparent
If you are lone more size is super good
I loved it. Wears super well. Resistant material.
super cute they just run small I wear a xl usually and I order them and I definitely need a bigger size
Very nice pair of shorts that fit well. Arrived really fast. Value for money⭐
Very nice item size perfectly fine nothing to say, take your usual size
I usually measure 40 sometimes 38 and buy L, I bought XL and they are quite tight, but slightly stretch and I love their quality. If there were a drop tip larger were suitable for Bull. Still thinks that worth the money.
I loved excellent quality
Very good quality