SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My kids LOVE this in the tub. Gonna order a couple more. Makes them laugh
My kids LOVE THEM. Totally worth getting
The product is good quality and arrived ahead of time
Okay
it stops shortly when winding starts outside water. i'm yet to try it in water.
It's okay, rowing right. Not broken
Easy to clean / perfect for baby
Good product and value for money. The shipping was very slow. However, the practice is good recommended to supply.
A Grace I bought this and more other options that I am waiting to arrive because my daughter loved pure fun at bath time
đź‘Ť
Very cute and tough
Very nice and my son loved it, I plan to buy many more. Well material and suitable for water
My dog love this toy in his pool.
good product
Small but good for baby
very nice!! i like it
Did not recieve
It is a very useful toy for its function, nothing to perfection. Is exactly the same as the published image and is resistant. Arrived before the estimated date.
same as picture..nice quality
Exelent
Garna yaksla Ivashka, collect water and floating water. Ale swimming maluwato, to be brought often
Equals the image. Nothing super well in the bathtub. My daughter was fascinated.
Toooo cuteee! Love it!
Shvidka shipping, all pratsyu. Daughter
Well receivedđź‘Ť But I had difficulty to recover the package because there was an incomplete name Please write full buyer information next time
working great
Perfect, beautiful, and as big as I expected. Came super fast
It is very beautiful, resistant material and looks good quality
It is the same as the photo, very easy to use, it is rope
Such as the very nice photo
Not the colours I requested for but a good product nevertheless
The product arrived very agile in a short time and is beautiful and functional
Very nice and very good material, my baby liked it
It's very cute, it works well
good product đź‘Ś happy my baby
Arrived well, good quality
Very cute, it works right
so cute
Bueno
Small napagana Water often has a twist
As the photo, well packed and very fast delivery. I bought all colors, satisfied with the purchase!
My son loved, fast delivery
very nice. works well
It works well and I bought it cheap.
It arrived well, the order takes time, but you must pay for the Mail to deliver it to you in Argentina. Still, super beautiful, it's great♡
Beautiful arrived soon very good quality I recommend it to the sellerđź’Ż
Class yakist, shvidka delivery, for 2 Tizhnya
Nice
Cool. Barna mine digget den
Arrived in good condition. Thanks to the seller
Thank you very much seller for fast and timely delivery Item as described. Love it very much
adorable