SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I received the cat bed in Queens NY.
My kitten loved it, intuitively he knew how to use it and loves to sleep in it
just as pictured and heavy duty
My little puppy loves it
Thank you for the good quality and fast delivery.
Duge Shvidko delivered. Garna bed, meat and a lot. I think to vivithrate the taste of synthetics, Abo viperu at the machines. I recommend Garna rich, the dog of the money. Glory of Ukraine, death of Russians!!!!
Great basket, bought for a sensitive cat, even the dogs like to pick him up. So I ordered 1 more
My cats love this! It is very nice for them to snuggle up in. And it is so soft they just melt into it.
Très happy
Super comfortable for my Jack Russel he adore it :)
My cats love it I recommend fast enough delivery
Great article. Super quality. I am very satisfied with both the product and the delivery. I saw him again in five days. Well done.
O.K
Recommended if what you are looking for is a comfortable bed for your pet. Is incredibly comfortable
Looks good, works good
Très bien
The 40x40cm bed is VERY small (good for a chihuahua Yorkshire terrier or other very small breed) and barely accommodates my mini dachshund. She does love burrowing in it, under the blanket flap, but tips it over because she’s too big for it. It arrived vacune packed and we had to shake it a bit to give it form. Good quality. I also had to wash it to get rid of the synthetic fabric odor. All in all a good buy. I already ordered the larger bed for her and will be giving this one away.
great
very good
Fast shipping, goods as described, now my York is very satisfied, it has a warm and soft patch, I recommend 100%.
Ditina is beautiful, this is cool) P. S. Not ekonomte, not Berit 40/40 yakshchi have grown up, my Bi is not in the Mensch (5,5 kg to be important)
The largest is the perfect size for a chihuahua, he loved it and arrived very quickly
Good bed, the cat is constantly sleeping in it🤌🏻I made a small blanket for convenience Recommend🐱
The best
I have put this pet bed on the floor. My kitten just sniffed it and looked like she didn't care for it. But, she just wanted to play some more, because when she got tired, she climbed in by herself. It is very soft and pleasant to the touch.
Pretty nice and quickly accepted by my cat. It has no bad smell at all(!) , feels very soft too. Cat seems to like it. The fur looks a little bit different than in the product images, but I was aware of that by other users photos and it's okay. As long as the cat likes it... :)
this is lovely and very well made, the quality is great. my cat sleeps onto rather than inside it, but she loves it. thank you. recommend seller definitely.
it's a beautiful bed. so soft.
My cat loved it, she is not very big, she is between 4 and 5kg and for her it was great, maybe for a bigger cat it will be a little tight.
The bed is very nice and hot. The quality is great. The delivery was fast and the product very well packed.
The walk is soft and beautiful, just like in the ad. I bought the 40 cm, the photo cat weighs 6 kg, it was fair for him, but it still fits. So far was the only one who approved, missing my other 5 cats who are still suspicious.😂 Arrived 5 days before the scheduled deadline. I recommend the purchase.
Similar to the photos, kinda synthetic. But my cats did not find it interesting
Very satisfied with the purchase!! Very nice and super soft
Thanks to the seller, delivery is fast, ordered on May 19, arrived on May 29 The product is fully as described, the quality is normal
It takes a few days to get firm, but it's very good.
Match well what the wanted pincher thank you for your fast sending.
Bed for kittens and puppies (teenagers). Adults should be no more than 3 kg. Very comfortable, warm and cozy. Recommended for purchase, but you need a larger size.
Tse Bula Lyubov with a first look) my little beauty to sleep not in a little girl, but my quiet rot)
I buy a second time from this seller, one sun lounger is not enough, two cats want to sleep in it... I recommend it, it came quickly, the cats are satisfied
Nice bed but the pink one sheds. This is a 50cm which is appropriate for a 10lb chihuahua. I got the 40cm in brown and it didn’t shed but it’s too small to get into the opening unless it’s a kitten puppy or super small pet.
Cat walled around the side🤣🤣. The smell of the Nayak. Tissue is important. I myself would sleep in this🤣🤣🤣 Delivery to the goods by the same shvidka. I will sell my uncle for the goods and for the efficiency of my deputy
It came in 8 days, very nice bed, I recommend My York very satisfied,
Super soft and cozy but of course my cat refuses to get in it. Still a good item and price. Shipping did not take terribly long.
It has come very well wrapped. It is of quality, if it were bigger I would even get in as comfortable as it seems.🤩It has been to open it, and my cat has literally taken less than a minute to get inside.🐈⬛
the cats havent gone in it yet but its very cute!
Beautiful and of great quality, but less than expected. I 'd buy bigger, it's really tiny
The cat literally liked the bed and also the dog The bed is very comfortable and luxurious and warms them. At first, fiber but after washing passes
The product is very good, super soft, came pretty fast. The cat sleeps with pleasure. There were no jambs. I'm happy. I highly advise this particular seller.
Cool mini Booth, dog bed, nicely made, soft inside, dog up to 3kg. Nice color
As in the photo I loved it, the only thing that does not hold up the top, and my kitten does not get inside
Beautiful!!!🤩😍😍🥰👏🏻👏🏻👏🏻I choose size 50cm for my chihuahua and I will fit you perfect, it is big, same could be size 40cm. Cute color, soft, good material, finish, 10/10 and arrived super fast.