SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fits my headrest really well.
Wow.
It's okay since See if you received the duration testJajajaj
If the part where it is hooked is a little thick, this does not work is not at all flexible so it will break... Yes. However, it complies with what it says
Lovely fast delivery
perfect for car rides, sturdy
Very good and firm.
Good item, works perfectly
Holds well in place and also phone doesn't fall of from it. Haven't tried tablet though if it would be too heavy and bend it down or not.
Excellent
As a description
Is a class piece, it is already crushed, the smartphone is a bit short, and the pretense itself is not necessary. Recommend!
Good product
pretty good.. but havent had the chance to try it out with a tablet while driving yet.
bueno
Everything is normal...
Super quality and installation
Fast shipping. Looks good quality . Haven’t tried it in my car .
Unfortunately, the handle was damaged when the headrest was put on the rod
That's good.
Sturdy item. Can support large and heavy devices. Fast delivery and good deal.
very helpful when driving with kids
really good for the price, no complaints here
Good quality, fits 10 inch tablet well, arrived very fast
Excellent and very functional. I got the agreed
Excellent Product, I have been very satisfied, it fulfills what was promised, the price-quality ratio is great.
Good product and versatile when it comes to having little ones to keep them entertained in the car looking at their cartoons for phone and tablet and it does not bother at all
Resistant Material, easy to assemble. Fits the cell phone well, feels safe. Shipping to Mexico was very fast.
It's great! I needed a support for the iPad and this was the one! Very resistant and also crunchy the cell phone
Quick delivery. Resistant material. Very compact. Ideal size. I recommend
Very fast shipping. Good quality. It is as described
Nice and durable mount. satisfied with the product. arrived 7 days later than expected.
It is very good, good quality, I can recommend it.
Super fast shipping. Quality product and well protected. Same as photos
Sweet enough mobile and steady in the car very beautiful and beautiful🔥🔥❤❤
If you have the doubt that if it arrives, it arrives, I will be super cheap charm and occupy it to put the iPad for my daughter in the super good back seat and I arrive fast, without a doubt I will continue shopping with this seller
Good delivery service and very pleasant delivery man.
Nice, cohesive base.👌🏻
Great easy to use have help up well with my kids on a road trip and beyond
Practical
Excellent, like in the photo Connects and stable, adjustable to a variety of sizes
Excellent quality, super fast shipping, good material
Fit for tablet 12 inches
Excellent seller. Rexomendo
Good product, we hope it will hold Gym Weight all the travel and make my children happy
Article as described, I recommend.
Very good product, it does its job very well. I liked it very much
Very good product looks resistant and arrived very quickly.
It arrived complete despite how it was packed, it has not yet installed it but it looks good
Well arrived ^ ^
It is very solid and stable, it is the second I buy and the quality and price ratio is excellent
I really like the quality of the product, it is the second time I order
It fits perfectly the tablet lenovo tab 10 but without lining