SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Not this pocket
Very good, far beyond expectations, the fabric is quite wide and stylish when worn. In addition, the loose design makes it very comfortable, and I definitely recommend it.
I love this! The overall comfort and feel of the clothes are very good. Much looser than expected. Love the design. What a bargain for such a dress at such a cheap price!
I like this dress very much. I received so many compliments! I want to order other colors. I never leave a comment, but I had to leave mine for this dress.
On the whole, I like this dress. It's a good length. It works very well. It's not the most flattering outfit for me, but it works well. Also, this dress is a little wrinkled, but it irons easily.
It fits good and looks good . it works for what I need. It is not see through and light weight.
This is a very pretty dress, it is very feminine and flattering, and very comfortable. Dress is super cute and a nice option for spring and fall.
I really like this dress, however, the fabric is ideal for me, it's very light and it feels comfortable and easy to wear. It's really beautiful. It was perfect and very flattering.
This is a beautiful dress. I like the quality and fit. Very satisfied with this product! It fits perfectly and looks great!! The customer service is also very good. Patiently help me choose the size
Fits well, material is good, I searched high and low for something like it in so many stores until I found this!!! I may buy one in every color!
I like this skirt. In line with expectations. Good material, comfortable and beautiful. Friends who like it can buy it
A dress with a sense of design, black wearing really good temperament, very simple and generous, this design is really deep in my heart
I'm very pleased with this dress. This dress fits perfectly! I like that it doesn't show too much chest, but it's not too high. Anyway, I would still order this. I should note that although this material looks almost like linen (cotton）
I really like this dress, it is loose, the fabric is comfortable to wear, and it is totally worth the money. I'll buy more in different colors.
The quality and workmanship of the skirt are very good, wearing it looks very thin, perfectly covering the meat on my stomach, the overall design is really beautiful
First I'd like to compliment the customer service. The service was really good. Delivery is fast, too. This dress is so beautiful. It's not uncomfortable to wear. They look great in them
Beautiful dress, I wore it to go shopping as soon as I got it and took lots of nice photos, this dress looks so elegant when I put it on
I've been searching high and low for the perfect dress for summer. I can be pretty picky , but I have no regrets. This dress can be either dressy or casual, is lightweight.
This dress is very comfortable to wear. It can be worn dressed up or casual wear. The fabric is very cool. The length is lower than mid-calf. I received several compliments on this dress. I will purchase in other colors. It's true to size, but it's very loose fitting.
Excellent Product, precise size.
I loved the dress very nice