SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality nice
it feels nice for the price of it, the gold is gorgeous looks just like the pic
Perfect quality and unbeatable price, very fast in 5 days at home
Looks just like what was ordered and showed up early
Beautiful very happy with the purchase excellent seller I recommend I will buy again without any doubt the fast and well packaged shipping and cute color
Suuuper quality. I am very pleased. I will buy silver. In the photo 3mm. I recommend
Good job
Perfect length
Very well, exactly how the post comes
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The pendant is as in the description, very nice and good material. Arrived on your date. Very happy
If it is for a man choose the longest it comes very short
Its a good chain I got it to big tho
10/10 for your price is perfect🤩
Great necklace and fast shipping
GUT
Excellent quality, only if it is short
Amazing chain great quality makes my outfits look and feel better great service from the providers
Perfecta 👌🏻
Excellent cord
it is a very good chain good material
I liked the unisex and classic design because for men's gift it would be a comfortable gift and for all beautiful
Top
Beautiful
Quick delay the serious packaging and the product is very good and the same at the presentation. Good product of very good quality as the photo I highly recommend the seller and arrived very quickly
Excellent quality
I loved the design. Is great. Easy to use and if it has good weight. Very durable material.
The wrapped chain arrived well, super bright the chain I recommend
Equal to picture❤️
accurate and fast shipping on this neclace
Very happy
Muuy wapo
really good quality
beautiful design.. worth of money 💰🤑
mega
Super
Very good value for money, fully satisfied, really very nice processing T-shirt
Nice chain, good material and inexpensive.
Exact to the one in the photo
Beautiful product
Ok
Very happy with item great quality and value thank you to seller and AliExpress.
Everything perfectooo
Spectacular
My cousin has loved it and it is perfect
W
Very good!!
bdsj
Very bright
Very good
It is such a good necklace
b
For the price is fine
Amazing, I really liked it.
very good
Good looks. I like it.
Good product. Very fast shipping.
bueno
Looks very decent, I hope it won't get dirty.
Everything perfect, fits the description.
Sooo cute & is very good
love it
Excellent item of very good quality arrived very fast made with very good materials I highly recommend to the seller I will continue to buy you leaves great profit margin I will start a business I hope my opinion will serve you thank you
Very good
To be evaluated
muy bien
Good product, optimal on-time delivery
Very beautiful and well made chain. It seems of excellent quality, we'll see if it darkens over time.
It's a surprise gift for my husband this super cute
Good chain has no details or defects👍
A little short but qualitatively cool
Nice quality
good product got exactly what I wanted I'm going to rizz up some girls with this 😂😂
Runs thinner than advertised . Material is good & durable .
Corresponds to the description
good, as described
Good bakan and beautiful and very good
Excellent quality and chain, I already had one, but it was for a gift, more than delighted! Thanks to the seller
👍🏻
Amazing!!
Fits the description and looks pretty good, repeat the purchase, the closures are not very resistant
Very Satisfied ⭐️⭐️⭐️⭐️⭐️ Thankyou ☺️
Arrived quite quickly, looks and feels very good quality, for the price if I recommend it.
Very good. 5 stars.
Very beautiful
A true color silver to go with the pendant I already had.
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False are noticed, not like silver, but for the price it is good the same.
ok
I love this chain⛓️😍I ordered it for 5mm if it comes thick, I put a photo next to a 2mm and it shows a lot of difference, at a super price🤑It comes from Steel apparently stainless, the super I recommend.
Good product, looks original
She looks good, I hope and with the sweat it is not damaged, hoping to use it to wear it
Best
10/10 is the second you see that I asked for it and I loved it
Too fine item. Okey rest
good product. i recommend seller
Way too short but nice chain
For now good. The silver color like the golden color has not fished.
this was nice and good quality
good product
Ok
A simple rope necklace. Not seeing any issues with it. I'm satisfied.
Purchased multiple sizes, to extend. Heavy Chains
Conforms to the description of OKI.
Top
Good quality and excellent design.
Very beautiful, I hope it has durability
50 cm, 3mm was just about correct length for me. Feels good, doesn't scratch my skin.