SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Runs thinner than advertised . Material is good & durable .
The pendant is as in the description, very nice and good material. Arrived on your date. Very happy
accurate and fast shipping on this neclace
Sooo cute & is very good
It's a surprise gift for my husband this super cute
good product got exactly what I wanted I'm going to rizz up some girls with this 😂😂
good product. i recommend seller
Amazing chain great quality makes my outfits look and feel better great service from the providers
Its a good chain I got it to big tho
I liked the unisex and classic design because for men's gift it would be a comfortable gift and for all beautiful
The wrapped chain arrived well, super bright the chain I recommend
Good product, optimal on-time delivery
Fits the description and looks pretty good, repeat the purchase, the closures are not very resistant
A simple rope necklace. Not seeing any issues with it. I'm satisfied.
50 cm, 3mm was just about correct length for me. Feels good, doesn't scratch my skin.
Very good value for money, fully satisfied, really very nice processing T-shirt
love it
it feels nice for the price of it, the gold is gorgeous looks just like the pic
Quality nice
It is such a good necklace
Amazing, I really liked it.
Suuuper quality. I am very pleased. I will buy silver. In the photo 3mm. I recommend
Very beautiful and well made chain. It seems of excellent quality, we'll see if it darkens over time.
this was nice and good quality
I loved the design. Is great. Easy to use and if it has good weight. Very durable material.
Excellent quality and chain, I already had one, but it was for a gift, more than delighted! Thanks to the seller
False are noticed, not like silver, but for the price it is good the same.
10/10 is the second you see that I asked for it and I loved it
A true color silver to go with the pendant I already had.
I love this chain⛓️😍I ordered it for 5mm if it comes thick, I put a photo next to a 2mm and it shows a lot of difference, at a super price🤑It comes from Steel apparently stainless, the super I recommend.
Beautiful very happy with the purchase excellent seller I recommend I will buy again without any doubt the fast and well packaged shipping and cute color
If it is for a man choose the longest it comes very short
Arrived quite quickly, looks and feels very good quality, for the price if I recommend it.