SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect, just as described
Excellent.
it's fun. the kid loves it.
Class and jvava, ale shvidko rosporyaje
Great works perfectly box was mess up but works fine and awesome
Great Toy, pity that battery terminal is a bit loose, but I got over with creativity and managed to affirm. Excellent Toy. Everything working and seller was agile in the shipment.
Received in joint order within the scheduled time. The box was slightly dented but the product does not appear to be damaged. Charging the car battery-I like the red light, charging signal, USB plug. The fact that bringing a small key to the screws that secure the batteries is pleasant-and the idea of putting screws to make it difficult for children to access the batteries is responsible, I also liked it. The order brings a rechargeable battery in the car, but the remote control needs 1.5 V AA batteries-it is able to be a good idea to order 2 rechargeable batteries. I will do new evaluation after trying it.
Thank you very much it was a good choice for my very happy little one thank you
Thank you for the product. Even with a delay at customs, the goods received, one day before the warranty period. Very mobile and cute toy. The price is very even acceptable. Store, seller and logistics, thank you all.
Very good recommended for your child to have fun
Good Machine
Arrived in time and form they look great I arrived a little bit battered the box but it is understood by the Customs and the whole process, but the item arrived intact looks good material highly recommended
All yak and in the inventory. Chudova ichrushka for children)
It's bigger than I thought, it's smooth rims
It came fast and working
All right. Good product and fast shipping. REQUIREMENTATIVE.............................................................
It's great! What super mega I recommend.
I order more very good chargeable and satisfied
Very good
Great
Great product works great
My nephew loved it and it is also very practical and above all it is very easy to use.
Super car
Brilliant👍
I arrive early and it is better than I expected, I loved it! I recommend to 100 the seller
This dog the cart I had fun for a while playing to try it before giving it to my grandson for his birthday #4 and especially the super price since he takes advantage of the hotsale offer
the care it self is quite good but the charge system is horrible and very complicated. And the charge is enough for a very short time of use.
Fun cart. Very agile!
Arrived right, and top
For the price is too good. Only the car battery is rechargeable and lasts about 20 minutes. The control needs two AA batteries but for me it is not inconvenient.
I liked the car. It's good that the wheels are soft. Everything works.
Very good control cart for children especially that is rechargeable no longer need to be buying Valerian I recommend it
Car🔥💚, Super, all pratsyu, Skoda box shewed
very good product I really recommend on this seller even though I still do not try that the product seems to be with high quality
A chulada... Resists the strongest blows... I would buy it again... Just consider having more batteries to replace because it lasts like 20 minutes each
The box was crumpled, however the toy is perfect. Now wait for the grandson to come, to test.
Thank you very good and high quality and good sealing
Arrived in normal delivery time, fine! The toy box is dented in the corners but the toy is in good condition and works very well as seen in the promotional video. I loved it!
Equal to the description, good quality, works correctly, excellent item👍
Arrived on schedule. Product as per the ad. Very good. Fun guaranteed!!!
Amazing. My son loves it
I liked it a lot, it arrived before the due date, large size!
Great fun, all right I recommend stunt car
Delivery in time auto revelation super fast super control👍👍👍👍👍👍👍I recommend
The cart is too top. Very resistant. There is only one small detail: the battery of mine did not last long. Only 20 to 25 minutes. It's enough for my son, he liked it very much. I recommend too much.
👍👍👍
Very nice and fjncionql3s
The machine is super. Very quickly came to Kharkov. Much ahead of schedule.
I was the fee I paid R$ 40,10 the product was to arrive on December 22 arrived on January 9 I do not recommend to buy in this store remark the product is of good quality but the fact of the store put two prices customs I think I had something wrong I was very disappointed
All good
Good quality arrived very fast
I liked it very much
Very nice
One of the best things I’ve ever bought off of here. Super fast and fun. Love that the design is fairly kid proof. I’m definitely getting more of these.
Cute, the sign is not the best so do not always Colt
came really fast. I was surprised.i it's my grandsons Christmas present. it made it before Christmas I'm pleased with that. and I will write a update after he opens it after Christmas.
It looks like a good toy, I did not try it as for a gift
It is of good size, I thought it was smaller, it is to give to my nephew, to be his first control car is not bad at all
Very nice, the color is very cool
Very nice and works great
Foremost. Ien
Very nice car, the remotes of different color cars do not interfere with each other (same color not tested). They are fast!
Product as described, my son liked it quite a lot, I recommend it.
Arrived before the deadline, it is the second I ask, I have not tried it because it is for a gift
Good one
Spectacular, sensational. Everything as described.
Very good