SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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good buy
I arrived well, the box almost without blows. In sight it's nice and it looks like it's tough, we'll try it
A good product, worth the price, need to practice a little to achieve good control on the plane, in addition should open and large space without a lot of wind. The LED also adds. Total does the job.
all perfect
Super easy to fly!
Duzhe Garna fun and for blue and for tattoo
Excellent
good buy. fast shiping
I arrived in perfect condition. I haven't tried it, but in principle it works. Recommended seller. Very fast service 7 days.
Top !!!
Really great my 8 year old son thinks he is a pilot
Very good received fast.
Looking forward to flying this RC Plane. Seller upgraded my purchase from: SU35, to ZY53. Extremely fast shipping (5-days from order to delivery).
Incredible how much fun you can have for this price .... Thumbs up
A lot of fun for the money! Durable and easily repairable with hot glue gun.
All right! Little toy good Yes simple but honest in purpose
The product is good, but the shipping was longer.
Super for small and large
Works good! Fun!
Exelent
f
Arrive in good condition I will test it for now to see what happens.
nickel
The plane is great but the wheel in front is missing. Too bad we hope the seller can ship it to me
Great model, simple to drive at any age. Aesthetically very pleasant
Nice
Good
I received Conf
For the value is a great toy
Flies more than expected, the battery is a little scarce.
Perfect flies
63 year old man, bought for christmas gifts for grand children, could resist trying it, I loved it, had to buy more the kids, LOL
It is worth it has arrived in perfect condition
It is a very simple model he cannot go up or down, you have to slow down it serves you to have fun with the children. If you want something more accurate you have to invest a little more, it does not work well in light winds, the ideal is windless. For simple fun is worth it, but if you want something more complex do not buy.
Very fast shipping, the package came earlier than agreed. Article as described, all great thanks!
Top works perfectly
Awesome!
It makes me an ideal toy for my grandson
אחלה product
Everything as expected. Fly’s well
A great model plane and flys terrific! the WiFi camera adds a cool extra feature.
Frivolous store. The goods were not delivered. The money returned via PayPal.
Top
Arrived very fast.
Very good product, I recommend it to the 100%
Nice 2 Channel plane. Does not turn very sharply, so you need a lot of space to fly it. The batteries are only 150mAh but they last a long time. Easily 10-20 minutes depending on the wind and how aggressive you fly. Very fast shipping.