SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The pieces are pretty small but this is super fun! Great bang for your buck. All the pieces were there and fit how it should.
item received within one weeks, good packaging. Highly recommended
"Excellent tool for interactive and fun learning! Develops cognitive abilities, stimulates creativity and facilitates understanding of complex concepts. Great resource for classrooms and home studies!"
Very colorful, wooden bull, very vivid colors, good finishes, the shapes are fitted into holes with drawings. Comes by pieces in individual plastic bags
Perfect My children loved, it is super resistant flashy colors
Beautiful puzzle game, many activities, very beautiful drawings. The drawings are also on the tablet and this helps to play the child. The fish and crafts molds have the drawing from both sides. Fast delivery. Packaged in box.
Excellent game for the little ones in the house they learn a lot with him. I recommend it. It seems smaller than it should be for such young children.
I loved, great quality, the size is ideal, super Indico.
wow!!! perfect!! thank you very much
Love it.
I'm very satisfied
Beautiful material will be very useful for my preschool children, it is not very big but it is appropriate, I recommend it.
Exelent product, good quality, arrived in a short time, very fun to entertain the little ones and learn the numbers and letters
Perfect came right very well packed thank you too much seller super attentive fast delivery very OBG
i got this for my youngest granddaughter she knew what to do right away
Beautiful loved I highly recommend, my daughter loved, arrived fast
I just ordered it, I know my oldest son will love it, perfect, arrived on time, fast and safe shipping, happy with the purchase
It's a good product ~ I'm happy with my child playing well ~ Spark a lot😊It's a good product ~ I'm happy with my child playing well ~ Spark a lot😊It's a good product ~ I'm happy with my child playing well ~ Spark a lot😊
I am in love, it was very worthwhile, it is a resistant material the colors are very vivid, it would be better if it were in Portuguese, but it's great that I also learn English with my son... it only took a while to arrive because it is International
👍
This toy is wonderful. Super colorful. Exactly like in the photos. Tough and full function!
The box came bent and torn by the Ministry, ale the dock herself and the figurki TSI. Yakiste Garna.
fast delivery. very cool educational game, wooden elements are made well. very glad that it is in Russian.
My granddaughter love it!
All very well, my children are very happy with the product. Recommended 100%. Fast shipping.
Very nice and very interesting to work with children good material and very colorful
See photos
Wonderful toy, very good the material arrived very fast here in Brazil, my son loved😉👍👏👏👏
Came right. My daughter loves these toys
Good quality super good I really liked I recommend buying I arrived fast order give 5 good quality
Well packed-liked children have small parts
good quality
Very beautiful and good quality
Very nice, good size colors as you see in the pictures
I arrived all well packed very good excellent👌
Matched with blue, two other coloras scorched to confuse us. I recommend for all the students
It is exactly like the picture, I really liked just that my child is still small for these pieces, always use it under supervision as it has small parts.
Very well finished the toy, great quality, my daughter loved it.
My Baby Loves this toy, it is very practical and its pieces are very striking and colorful wood, it is very interactive and learns many things from animals, pains etc, I recommend it A lot, have good size and arrived ahead of time
Stone's last baby is very interested and plays well for a while. I think I can teach words and play well! All right!
Very cute! I loved it! Pretty cool! I liked it! Excellent for the presenter of the child! Colorful and yummy to play!
Beautiful! Super recommend. Arrived 07 days before the established deadline.
It's really cool, my daughter loved it, it's big even and it comes a lot of pieces, it's really worth it, it's come fast
I love it... it has a great finish everyone loves it!! arrived in 8 days! Very attentive seller!!
I'm not the one who plays with it. Happened very quickly. I found it very interesting to find wooden toys on AliExpress
son seems to enjoy this toy
It's not bad. It's good. It's good for efficiency. It's smaller than the picture.
Very nice, but colors a little dark to me it seems to me.
Excellent. Perfect finish. My 1 year and 6 month old baby liked it a lot. I worried about buying the bigger one, but I think it was too much for age. To make it easier to understand, better that it was the one with the least pieces. But I loved it. Soon she will be using all the parts.
Great product Recommend, I am very pleased, my daughter loved it, AliExpress surprised me by the quantity :-).
I already had one of my daughter, I bought it to give as a gift to another 2-year-old. Super recommend for all parents. Arrived super fast..
It's good. But I don't know which country. Wipe inside every compartment.
suck a nice board , be aware that the pieces are small and the kid may put them in the mouth , in rest is so nice and good quality.