SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is very beautiful and I think everything is not for the age of my son who throws everything to the ground already cracked it, but I do not blame the manufacturer, my son does not last anything
Thank you. Highly recommended.
On-time delivery. Excellent Product, I will keep buying. Rates only, still remains a great call option
Baby loves it, perfect for next stage.
Beautiful great quality, arrived very fast.
Identical to the ad, very good material My Baby loved.
Is a super interactive toy, very good! Photo with terrible quality because the children were close
Good quality excellent product my bb loved it for its stimulation in its development I would ask again🥰🥰
Very cute, as is the photo, what if it is not for baby, but m For older children has pieces like numbers that are very small, but it is very cute and good quality, arrived in Spain in a week!
Tres good quality ........ and excellent packaging ......... I want to thank the seller. ............. I recommend you to buy from him👍👍👍👍😊😊😊
Many thanks I arrived in good weather and in perfect condition
The product does not appear to have the MSM photo quality, but it is the MSM!
Very bommm Reasonable size for the value
Very good the educational toy. Children will love to learn the numerals and geometric shapes.
Good quality, spacious and beautiful design and color Nothing to Envy to other brands. Super recommended and super fast shipping
Well cool and easy to assemble. And to teach children a lot, including number and shapes.
Cool, the geometric pieces have a reasonable size, but I found the numbers very small. They go out for almost every hole.
Great product quality! Strong material and is not so heavy. I really loved it!😍
ugggggg gcgggggg hfvggggv hcvbgggg jfvghgggg ngvhhhgggg jvvbbbb
The cube corresponds to the photo of the seller, the child likes to mess with it, I recommend to buy it, delivery on time.
Precise description and fast delivery
This nice, small but for the size of my bb 11 months is super, I arrived earlier Thank you, I highly recommend it
I haven't installed it yet, I have it for my grandson, but it's so great, thanks to the store owner.
Very well done, but have to pay attention, small parts for 1 year old child
I liked it very much. Good material. Arrived on time
Ordered 23.04.24G. Received the product 08.05.24 Delivery to the alzabox. It's all good. All whole. Odorless. Bright. photo package As for me, as described. Satisfied with the goods. I recommend the seller.
I thought it was a little bigger but it's practical it's my son's first toy
✨️ Equal to the photographs 🎲The cube is very colorful and the child loved it ✔️ Well packed ⏰️ Arrived ahead of time 💯I recommend
Hello I liked this block I bought it for my niece, I thought it was bigger, the material and good not and fragile and very resistant and the colors are very vivid.
Very nice arrived one day after the indicated I like it very much is for gift I hope you like it, I recommend the seller and the product.
The size overall is great, only the numbers that are quite small and my child still will not be able to play
Very practical comes with the numbers and other toys my daughter loved
Same as announced, arrived in 14 days in fortress. I recommend it to everyone
Everything arrived well packed, all complete, in perfect condition💛I loved
Arrived before the date, some pieces go straight through the shape and others just fit and do not enter. Good cost benefit.
Very small. Fast Delivery my baby is 10 months old so I won't be able to let her play very small parts.
The well-off came in an hour. Chudov's ability to rozvritka for dietini. Recommending.
Comes unarmed, the plastic looks a bit simple, but it's practical.
Fast shipping, on-time delivery. Quality material. I recommend the purchase!
For children over 1 year for containing parts that can be swallowed! In general it is very nice to stimulate.
The cube is medium size and is light for a baby, the colors are vivid, the pieces come from small size and it is best to watch when playing and not leave them alone
Loved, very good material and delivery was as expected in 15 days
Cool cube, I thought the size would be slightly larger. It's a little hard to assemble it but in big Selva to Maggie. Comes with a lot of accompanying forms
Everything correct, it is plastic but sturdy, for me child is still small has a year why the parts are small but otherwise all good. Does its function, easy to assemble.
Yego in exelent condition very well cared for thanks exelente juete
I like it, I thought the bucket would be bigger, but it is dry for me
In general well .. I still don't arm her but she looks very good and brings different activities, I like her and I get to Mexico quickly
Beautiful and suitable size
good one for kids
Very good toy to stimulate child coordination
All good
good
They arrived quickly earlier than expected is smaller than expected but I liked it
Very good
Are beautiful! I recommend
I recommend too much, interactive toy, vibrant colors and flashy the baby's vision.
Very nice, good quality for the price
Good Quality, As Describe, I recommend the store.
I have received thank the store for the work I recommend.
Great material
Very nice, and trained for the smallest of the house, you just have to be careful since they are small pieces that are assembled (numbers and figures)
My son loved
Came very fast! The quality toy is good!