SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good, it is not very big, use 3 x AA battery or turn on by cable, the cable does not include a notebook,
Great looking acrylic piece.
Arrived well, it works the same and the shipping was very fast, it is very good
Exelent product
OK, change color with a touch, have a protection film, could be cheaper
Niquel I recommend
Before 5, everything is tzile, pratsyu and shvidko came. Ale it is more without having twisted the yak pratsyu inserts, so yak Tse a gift and not knowing a piece
Baby happy so as everything is OK
Super quality
Nice lamp
I got 1 broken but everything else excellent
Looks great, our little boy loves it!
Très Belle lamp, reçu rapidement
I loved the figure it is as seen in the image
Are really great. Kids will be happy :) You can set the candle with one color or the colors change (gently and smoothly).
super jolie arrivée super rapidement
looks awesome my kids loved it!
Perfect!
All perfect works well packaged
Perfect same as the description
Equal to the image. Arrived fast. Very handsome.
Very exact I really liked I think you buy more
Excellent Product no more than in my point of view I would ask that they include a manual
It didn't come to my wife. See pratsyuvati and battery that vid Mikro USB. Yak for the nichnichka zakrawiy.
Siiii goat🐐Very nice good material good lighting
A grace, it works perfectly. I'm going to give it as a gift
2 Times ordered 2 times arrived broken
Arrived excellent without a doubt I recommend it
It is a lamp to have some light when going to sleep, perfect for children, not to illuminate a room. Happy with the product and the price is correct.
Very beautiful, good product, arrived in less than 14 days.
Very cool product, my boyfriend will love this. Delivery super fast
What to say?? My son likes it! Great!
Very pretty
Super product, many colors available, quality ratio well, can be used with batteries or usb.
Very nice, as is and as the description says.
Arrived in 12 days, excellent protection, arrived in excellent condition, the acrylic in the base is very good. Satisfied with my product. 10/10
Good quality. Can be used with batteries or connected. The truth if I recommend it 10/10. I arrive soon
It is very cool, it lights colors or just one, it is of good size and arrived before the estimated date
Arrived in perfect condition, we loved it.
So sweet, so pretty.🥳🤩🤩🤩🤩🥰👍🏻
The lamp is a pass, especially when you leave it in the color red, it is very cool, and it lights quite well, well packed wine, without a doubt, it is a passing
Magnificent a child any happy delivery on time
Škoda, že trošku poškrábáný, jinak krásně svítí.
je to darek a libý se👍🏽
Works well and properly. Looks cool
My son loved this. Worth the money 💰
Very good product and well packaged
very pleased with purchase
Just like the picture, it's touch, it's cute.
Beautiful is a gift and I love you🤩I recommend it a lot
Fast delivery, product is so nice.
I gave it to my colleague and he loved it. Is a success😁
It arrived in perfect condition, well protected, as the image and description. Has all the colors.