SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
polecam
Perfecto
Be pleasantly surprised x the packaging… arrived perfect, like new!!!! I will buy back safe!!!!!
Good communication with store arrived ahead of time well packed
Alles Top
Top really worth
FUN product, great quality material and is the same Gyarados kkkk
Très bien
Well packed and identical to description arrived within two weeks
good product
As to the description, very well packed, satisfied the business is recommended.
Très bien
Very well packed, I was surprised that it came covered in bubbles, recommended, great service, thank you very much
Order compliant and received on time.
Arrived in perfect condition wrapped well
Everything equal to the description. Very bkn and fast
Super and top quality. Kindi is very happy.
Send fast well packed
Ras
super
Very good product
Excellent and very fast
My son loves it.
cool
yop
Just for the packaging I put a thank you
Child is very happy:)
high quality fast shipping to Israel
All well protected, fast shipping.
Arrived before the indicated date, very well packed. I am happy with the purchase, it is for gift, so I will take advantage of the padded packaging. I recommend the seller.
Just like in the photo it is very recommended!
Great
He is super cool, he has loved it and has arrived earlier than expected.
The vdd arrived in perfect condition, I loved it
Perfect
The greninja xd arrived very quickly. I was surprised by the quality of the product, thank you very much to the seller :)
Sweet and rested toy for use. Medium size (more than a child's hand). We liked very much
This is so cool, my kid loves it.
I will receive the enemy from the Shvidkosti delivery. Tse perch plus. Sygrashka tsikava, I will inventory on 100%. Pakuvannya juge yakissen, everything came in tsilim and non-furkojenim. Uncle for a good product and service!
Excellent Product arrived very well packaged and very quickly worth the price without any doubt
Perfect
The product arrived much earlier than expected the box was half crushed, I suppose it was because of the packaging but the figure was in good condition and of very good quality.
Everything arrived perfectly well
Product according to the description. I recommend this seller.
Very fast arrival comes bigger than I expected, good quality, arrived in its box, not broken and good parcel, arrived well covered I played you
Perfect, ditto that in the photo and delivery in a weekđź‘Ť
Beautiful! Done really very well, down to the smallest detail. The sphere is also perfect. Fully satisfied.
Received before the agreed date identical to the photographs good quality
All right, super fast shipping and the figures look very good.
Very well wrapped and protected. Was inside a laminated bag filled with air. The Picachu bends so that it goes inside the pokeball. In about 7 days the package has arrived
Order arrived very fast, came extremely well packed. The doll is identical to the ad. Very good quality!