SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love it
Thanks 5starsssssss
THESE ARE SO COMFORTABLE! They’re incredibly adjustable, and they are warm. I wore this outside in 50° weather and it was still warm.
Small
Gift
They are also for boys, they are soft and you can even go out with them without being cold, they are great, I recommend buying them
I luv it it’s so cute and I got this shirt to match it
LOVE LOVE LOVEE
They look at the picture and quality isnt the worst but it could be a bit better. Cute pants tho so i recommend if you like this style
On the list of 156 and my rozmir s pants were still (Took m). Need and tsyna
ok
good quality, on size recommended.
The truth that is quite comfortable.
Teir goodwernt the best though
The pants are great , I thought they’re gonna be like pj pants , but they’re hundred percent synthetic,
All according to the description. Good quality. Fast shipping.
It’s just like the picture fits perfectly
I love these pants they’re perfect thick enough to keep some wind and cold at bay but also thin enough that you won’t over heat!! I definitely recommend!!
The quality is kind of plastic? Like costumes but not too much, it fits good! And it cute (4’11 & 140 lbs)
Really nice
Took XL for height 161 cm and weight 50 kg, fit perfectly! The quality is excellent!! the delivery is very fast, it took 2 weeks to arrive in Odessa
Runs small, I would size up one :)
not thin and fits me exactly. I'm 5'3 and a 4 in US sizing. looks just like picture and fits well on my hips
The texture was amazing and soft, and it looked exactly how I wanted it to look. I'm amazed 10 out of 10.
I measure 1.53 and weigh 54 kilos, the size L I am loose but without being long, I am fascinooo
Very beautiful pants! She wears very well and her fabric is very soft. I loved
These pants are so cute and I like how they have adjustable straps on them
I am IN LOVE !! It arrived in 12 days . This is literally my fav pants right now .. the material is very soft and comfy and ofc this is not my last time buying thisss !! Totally recommend.. i am 158 and this fits perfectly on me :D
The pants arrived quickly and it's very beautiful
the pants aren’t as stretchy as I was hoping for good quality but too small for me
Welp, ordering Woman pants, in XL, for a men 180 cm height wasn't a best idea, but overall good pants with good material.
Cool pants, arrived in 2-3 weeks before Kiev, I took XL for my height 168, I wanted to be more free, but in size similar to L, in other things I recommend, thanks to the seller
Exactly as it is in the picture. Very comfy.
the pants are made of light and elastic fabric. they are neat and cute! the only remark is that the length is too small for my height of 164. but, in whole, I'm satisfied with the item!
100 quality, it is heavy and somewhat sharp, I recommend them super for a player from our favorite God Of War saga
Got the right size and it feels so comfortable. I like wearing it to sleep. Soft and silky.
It is as in the image the quality is not so bad I like it I recommend it
The pants feel pretty cheap but not bad for the price. If I would have gotten a bigger size they would have been comfortable.
Top for your penny. May zrist 170, 70 kg. I took my own rozmir and did it. Tonki, synthetics, on the video. Bazhano will play a little of the neutral koloriv, do not give a little trishki, let a little for a rakhotok, a little thought. Shvidko came, like a fool of the rainbow.
The fabric is quite thin, they are perfect for summer. I really love things in the box.