SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice, it comes in its size just imagine it was another type of fabric, but it is beautiful
great
Very cute🥰I loved
I look very nice I recommend it
Extremely beautiful
Very nice liked my elegant wife
perfect
Very good quality, my customers are fascinated by the dress, I finish very quickly, I recommend it a lot
Identical to the published image. Arrived before the established date. I recommend a lot, it is very good quality, the correct size arrived.
There was a confusion with the payment last month that you told me yesterday that you can make the deposit at work
All very nice. Good quality. I love it if I would buy it again.💗💗💗💗💗💗💗
It is very nice resistant fabric very adjustable
Excellent quality, I really like the fabric, it is soft and comfortable, my customers really like the design
Beautiful very good wonderful mesh right size
Nice
my wife love it
Very nice
Excellent in cute cool prices and fits too well. The only thing is that if the fabric is made transparent but nothing that cannot be solved with a short
Very cute and very good
This super Cool
This super nice the real dress if I recommend it👌10 of 10
I love it, the quality is amazing, I recommend it
Perfect equal description,
Everything ok I like
hermoso
The dress is excellent, I stay big I recommend asking for exact size
It is very nice it is as you see in the photo, what I must say is that all the back can be seen all because it is transparent
I love
It looks very beautiful, stretches and this father the fabric 10/10
Correct size, I fit super 10/10 S size✨
I charm the super good quality excellent fabric for the price is quite super
Bien
I love it, the fabric is thick and does not become transparent. It has folds at the waist that simulates your belly if you have, it looks great on
Is beautiful the dress very good fabric
Love love love
Very Lionel the color and everything the same
Great seller
Good quality, excellent service, the product came just as specified in the application, good service
Very good the fabric loved
Super cute, same as the photo, I loved super recommended
Is very cool the dress I really liked...
I love the details of the silver strips comes very well
Very beautiful and the fabric is quite acceptable
He's beautiful, without a pall. Comfortable fabric. Just like the announcement. I loved it, it got the perfect size. I really liked
Very beautiful the dress, I bought it for my girlfriend and it came right, very perfect, the size came right now, and I had to prove it to her to see🥲🥲Congratulations there🥳🥳👏🏽👏🏽Arrived long before the deadline TBM thank you very much
XL size stretches and fits well, loved the dress... very sexy
The dress arrived very well…. In the exact size, the fabric is not transparent, exactly how it is in the photo…. I would order it again
Bien
Very cute dress, comes to size. Stretch is Spandex type, and the price is very good, they are garments that are worth the pen a la.com Proto
I love beautiful
I love it looks super good, excellent, be fascinated.