SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It took a few days longer to arrive, thanks to the Post Office in Brazil that for a change are a garbage! But the product arrived perfect. And it's very good for the price. A tip: trade for the bigger rubber that comes with the handset. The sound gets much louder and graver.
do not throw away the instructions. liked the first pair so much we bought a second pair
Very decent headphones, sound quality good for the price, in the paid price range I think it does not have a better phone, it is necessary to know only the durability.
Great product, I recommend it to everyone.
It’s aight
Very good phone, duration of 5HS of use.
Very well structured, beautiful, super fast handle when enabling Bluetooth. It doesn't have that excellent sound, but for the price it was worth a lot. I have not yet tested the battery autonomy, but I have already seen that it works perfectly. I liked it a lot!
The handset is very good!
Good phone, sound is good even, it seems a little fragile, but as I am careful, it will last quite a lot. I like it, I recommend it, it only took time to arrive
The product came correctly, but the box was well maltreated in shipping
Quality product. Packed, sealed
Fast delivery and perfect condition.
They sound great
Very good, the sound is great
I really liked the way I wanted to.
Wonderful headset. Fast delivery. Congratulations to the store and the seller. Congratulations AliExpress very approved Super Te
I really love the headphones, at first I thought it would not arrive but I arrive before the estimated date, very good service, and it is as it provides the data, it is excellent.
Loved, very good. The sound is super clean and it is very comfortable to use. Only the microphone that I could not figure out how to use, when I connect the phone always takes the microphone from the phone and not from the phone.
Item comes in perfect condition, very good and immersive sound quality
I liked it very much, very good audio quality for the price, just don't like these LEDs very much
The hotel is a great place to stay in the hotel. Thank you very much recommend a company I ordered and it was very suitable for the ear hear good in an excellent music conversation as the photo thanks to the store thanks to the seller
It arrived without adequate protective material, but the product works well.
They are good, they look fine, the battery lasts about 4 hours using it in a row, but they are not useful to play
Amazing quality for the price but the box was not in the best condition
Arrived before the deadline, uses it to run, very good sound quality. Bass and Treble!! Recommend!
Very good quality I see well packed arrived ahead of time
Good quality headset with good bass and has a range of 15 meters. Worth the cost.
Equal to the above comment because I bought the two items together and the same, just change the color.
Some bugs but great cost benefit. I will certainly buy more.
I love it I recommend it arrived very fast 10 of 10 work well
Ameei, the sound and perfect... the battery lasts And arrived super fast recommend
It is very good, I was not hoping it would be good but I was surprised, the battery lasts a lot, the volume and very high and drowning out the noise from outside, it was worth the price
Great quality headset, arrived in perfect condition. Recommend, great cost benefit.
As in the description of the vase is recommended thanks for the store
Order reached 13 days, I loved the sound, they look nice
Clear and clean sound. Very good quality for the amount paid and the battery lasts quite a lot.