SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Corresponds in size and quality. I love them😍😍😍
maravilhosa
Beautiful, served right
Cool shoes, nice, stable. I recommend
My 37 came up, let's see how they will be in dancing
They are very nice but they are very uncomfortable, my foot is 23 cm stuck to the wall and I ordered 38 and it is perfect
I would love to, well done
👍👍
Super👍
I thought they were the ones with the sole like the one with the ballroom latin shoes, which is softer, but they are fine, the size corresponds
Thank you so much! This delivery was faster as i expected. It’s really good for this price! Thank you 👍
Super fast wonder!!!!!
Nice to wear
The situation, they were 38 years old, I definitely recommend it, they came to pour out the shvidko.
Duge Shvidko, Duyu
Excellent seller, great product. I'm 100% satisfied. Thank you very much.
Very comfortable
Shoes Super! Rozmir took 39, and I wear 38. They did it and a good sock. They came for two tizhni!
The size is perfect, I usually wear 38 and I have legs 24,5 cm. I bought the 38 heels and they are very good. Quality for that price is fine too, heels are the same as in the picture
So beautiful.
Polecam
Class, 22,5 cm stop took 35 p
Very nice same as the photo
Super, everything was going on. Delivery to finish shvidka
Smooth stitching, soft insole, glued well and neatly. The product is cost-effective at first glance. Delivered in 10 days.
I'm good at the first glance. Rozmir pidyshov
Shoes are super!!! I'm in the grip Delivery took 12 days to Ukraine. At 35 I took 35, and everything was going! You can't get confused on your nose. Iak will be dantyuvati in them)
As they look good even though I doubt they will last long enough, they were ordered for a halloween costume
Very comfortable
They look really good
love love. added some rhinestones and now perfect
All yak on the photo
They are beautiful, the heel is not very stable, I am no 40 pdi 41 were a little loose but it is more comfortable ..
They are great but too big…
The shoes are great and rather stable, choose the size you’re normally wearing
All auper, shvidka delivery, for SVII 36 took 36;)
Very good
Very comfortable, super sexy
Beautiful, the taco is quite thin, if you want them to dance they will not last long
, Perfect size and good material, my wife loves them and does not get tired when walking, compared to other models..., with others, there comes a point where you cannot walk and you have to end up walking on your knees until you reach your destination, but these are super sexy
I haven't tried it yet but it arrived well!!