SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very simple. Smoking paper. Comes with hook to hang it, adhesive. 3 balls with colored velcro. Amusing. Perfect Kids
Very nice and good material
perfect for what I wanted
I loved it. Very cute
Very nice and complete. Fast and effective. Balls should be improved
Beautiful, my son loved it.
It's small but for the price it's okay
they love this game
Fun!
Very funny for children
So cute my daughter is going to love it!!
it a normal size for kids maybe 1-3 works wel. shipped quick
They are parents only that I would have liked the store to have them bigger to make more dynamic
Great toy for my grandson
Very thin but functional and fun for children the sticker lacks adherence
Everything came as described. I would modify the packaging as the rabbit was a little bent out of shape.
Idially👌
Thank you and very good like the pictures
Everything perfect ....... .. .Mmmmm.
All OK👍👌
This cool for toddlers, meets expectations
Oh my great grandchildren will be getting these. I have 12 of them.
I like it very much, the colors are beautiful and vivid, as described by the seller
Very nice, bigger than I thought. Very good grip of the balls to the elephant. My niece is happy, recommended!
Cool, like a felt, a hook comes but I'm going to stick it to the wall to stay firm
Is very well and very entertaining p
Excellent, my child patients loved
Very good toy
Just like the description. Brings 3 balls with Velcro. Fast shipping.
Awesome toy
Considerable size brings 3 balls is cute
My baby likes it very much, I recommend the seller to buy again
Minted 10 days, it's good, I recommend it) I'm a little rosekley, pidkley, bum)
It was really well packed. It arrived earlier than expected. No communication with the seller was needed. I recommend it.
Very well packaging sure my nephew would like
Good enough for the price. requires some ironing before use.
Love it
Love it! All age of kids are liking this game.
A bit small but overall is good.
Child pleased. Contact with the store was not needed Everything is OK. Greetings from PL.;)
The parcel arrived quickly. The monkey was a little dented, but if ironed it will be OK. Hook and three balls included. The balls stick well to the monkey. the baby likes it
Duge class elephant. Priyshov trohi ran. Small preoccupied
super cute love
As announced
poor quality of the balls it sticks to everything and then the white tape is moving from the balls, also its wrinkled i think i will glue carton on the other side to fix it, should work
my daughter loves this we accidentally broke one from stepping on one on accident but still a good toy keeps her busy.
Beautiful and great for working the motor coordination of older children. Comes with three balls, the pet is like a felt and comes with a hook if you want to hang somewhere. Arrived pretty quick.
My daughter loved. I'm cool to play together and still helps with aiming, aiming and developing at school (due to the sum of points of the aim. The size is not MTO large, but worth it. Still comes with a hook to leave hanging on the wall.
It's very beautiful. I just found the polka dots too small. But I loved it anyway. Arrived super fast. i super Indico
Well cool my granddaughter will be sure To love, the polka dots are very tight. Super indicco congratulations to all involved well creative and great price.
I recommend but I was hoping it would be more than that I recommend reading the descriptions carefully :)
Very cool, practical to paste on the wall, I loved more than my son KK
I arrived fast, in excellent condition and very fun for children
Very nice all the super I recommend it is very entertaining I ordered two and we are fascinated the children are very entertained with this game and it comes from very good material because the balls do stick well to the velcro
Can be glued anywhere
Indooo. Is small, but as it is for baby it is the ideal size.
A class elephant, rozvivai in the child of the Ministry of Fire. Delivery shvidka, it is corpulent with the goods. Trishki crumpled down, ale TSE does not mean. Hook on the sticky surface.
Came right, just like the photo and comes with the hook to put on the wall to hang. I thought it was super cool
Excellent Product, fast delivery, excellent material, very well packed, without any crumpled, recommend to everyone,
The article as they present it in the photo, my grandson really liked having a good time entertaining throwing the balls at the Elephant
A great toy. Arrived ahead of schedule. The child liked it very much. Thanks seller
Not the great rozmiru, ale yaskrava igrashka. Three bags are good to stick. Ditina is hitched. Recommend
Very nice, it is thin but the balls serve to play super well
Very well is worn everywhere easily very functional I recommend thank you as in the photos
They are very funny and entertaining. I bought my grandson the rabbit and now the crocodile, especially so that he has more balls, three are very few. Only hit, it came very wrinkled, the previous one did not.
Velcro very strong, the ball is very well stuck on the target. Design well done, I bought it on sale and it was very worthwhile.
The same as in the photo, everything is correct easy to install and super practical, the only thing that only comes three balls. Otherwise all good