SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good for traveling, but maybe a bit smaller than a normal board should be.
Just as advertised and the magnets hold very very strongly Its actually impressive. Good travel set
Perfect
Worth every penny
thanks for oll
Received before the date, cool. Quality product... Satisfied
decent chess set for the price, weak magnetism helps stabilize
Best product. Fast shipping
just received my magnetic folding chess set.and I'm very satisfied. it's much more then I expected. perfect size to take anywhere.pieces hold great to the magnet.and you get an extra Queen for pawn promotion highly recommend 100%.. thank you.
Very good! Of great quality. I recommend it.
Very well, it came with box, inside sealed. All the tiles are placed inside each one in its hole. Is perfect
Looks nice.
I am absolutely thrilled with my purchase of the Magnetic Wooden Folding Chess Set! This set is a true gem. The craftsmanship is impeccable, with the wooden pieces exuding quality and elegance. The felted game board adds a touch of sophistication. The magnetic feature is a game-changer. It keeps all the pieces securely in place, even if you accidentally bump the board, making it perfect for travel or playing in different locations. The 24cm x 24cm size strikes the ideal balance between portability and playability. It's not too small to compromise the gameplay experience, yet it's compact enough to take anywhere. Whether you're a chess enthusiast or looking for a beautiful and functional chess set, I highly recommend this Magnetic Wooden Folding Chess Set. It's a testament to fine craftsmanship and hours of strategic enjoyment. I couldn't be happier with my purchase!
great chess board, magnets work well and looks very good.
They arrived very well packed thank you
good quality
awesome set and good price
Good product
Awesome chess set, wooden pieces carved look amazing and having magnetic pieces is great because the pieces don’t move if someone bumps the board.
Item perfectly conforms to the description and good quality. In addition the delivery was extremely fast for France. A very big thank you to the store.
Perfect!!!!
Quability is a product that has a very good price. It's cute. It's so nice for kids to enjoy, and I'm going to put a horse one by one. I think it's a product that you won't regret.
Excellent quality and finish! Wooden product! came with a defect caused by shipping. Could improve the protection of the packaging.
Perfect. Magnet works. Beautiful product
just beautiful. I recommend Ali and choice
I congratulate the seller Fast delivery time
Super product, opravdu krásné šachy
Quality is fine. It is a good size to hold. There is a chess horse storage case, so it's easy to get organized.
Excellent Product, arrived in good condition. It feels very good quality, in addition to being completely magnetic. I am happy with this product.
All very well done. The finish is great and the parts are magnetic and wood. I recommend the purchase.
Excelente
Arrived very on time, faster than I thought, very well wrapped and protected, very well service and the figures have magnet, very good product I really liked
Conforms pretty 32 pieces plus 2 ladies. Fast delivery. Packaging light but no damage to my part. part. A very good price quality
I arrived fast, it looks good quality as in the picture
Wow that cool is very well worth the 100% I recommend it👍Super fast shipping
The size of the chess board is about one size. The size is not large. It looks good to travel at home and play with your family.
Beautiful and just what I expected
I loved it! The board is nice in its colors, the pieces stick well looks good quality and arrived fast
Excellent game, board and well made pieces. Is already the third I buy to give gifts to nephews who like to play.
Finally a magnetic chessboard which is really magnetic. I like this one a lot!
It is small but good quality, the parts are well defined, good material, I am happy with the purchase.
Amooooooooooo!!! I love my chess too much, everything came perfect
It is beautiful, very functional, for the price there will never be anything better, I am very happy with this product, a thousand thanks to the seller
As described
Excellent product 100% recommended
Looks good, feels stable and sturdy, material feels solid, the pieces could be better, the magnet could be stronger, but overall does the job
Good finish, well attached with magnets, and there was no place broken or closed.
I ordered the 24 cm, it is very beautiful and magnetic is the perfect size to take it everywhere and play a few games. Recommended
Product according to the announcement. Every piece on the board. I liked
Very very good set. I was impressed with the quality. We’ve taken out many times already and it hasn’t let us down. Fast shipping too
I thought it was a little bit bigger but he's fine I'm only using it when I travel
Very good quality, work magnetic, good price! Thanks!!
Garni chess. Rozmir vidpovidam declared. The skin of the figur to lie stronger. Me to be like it. Uncle seller.
Quick reshipment
Good chess good good chess good
I bought a game with my child. The child likes it. I like to buy good quality products at low prices.
great. this is my 2md one
Arrived in the expected time, it's beautiful I'm delighted and crazy to play!
this game is super cute and portable. It is heavy duty wood. The pieces are a little bit magnetic. The magnet is not strong but still good enough to stick
Arrived in 10 days here in Goiânia-go, all the pieces and the board came without any defect. The magnetic part really works. I really liked the product.
Seems to Me an excellent game of chess. It cost Me just € 12 and it has pleasantly surprised me. Good finishes, good magnetism of the pieces or at least let's say enough to make them fixed despite slight movements of the board. I 'd buy it again.
Arrived on schedule, with the packaging intact. Is quite light, and the magnet is quite useful. Are small, well-produced parts, in my opinion. OBS: Comes with one more lady (for each color). Which I think is essentially wonderful.
Great quality. The magnet holds the parts well on the board
Unfortunately I didn't pay attention to the size of the board😅😅😅, I unintentionally took the 24/24 but do what is... people are cute and the magnet🧲N is so strong, what makes it comfortable to play❣️❣️❣️🤌🏽🤌🏽🤌🏽
Prefect of high quality and very beautiful, with the parts of the steel, I recommend it
Great product, I love it. It was delivered incredibly fast (7 days).
I am satisfied with the reality. If you buy it, buy it in size 29. It's a little smaller in size 24.
Arrived well packed, no scratches and has box, if it meets the description and has Magnet, very good material and is made of wood
It is very nice, it arrived in time to GDL.
It is very beautiful, as it comes in the image.. I liked it looks elegant .. Arrived in excellent condition, thank you very much
The quality was better than expected and the delivery came quickly. I ordered it cheaper than Kupang, but I was satisfied with Taiwan :-) But it smells a lot of locker, so I opened it for about two days and smelled it. That's okay.
A little small size, weak magnetic power, but satisfied with the price
I want to leave here my gratitude to whoever made this board with such zeal and care! Is very good! This is the first one I buy, I did a lot of research. I had seen in stores in Brazil, some for 25, 50 $, but of very dubious quality. One in Amazon xalingo that the parts are plastic, I almost bought. But wanted a better one, and not paying a slightly higher amount, like a 150 +/-. I found this one, which is very good value for the quality of the product. I really liked it. It is great to take somewhere, since it is very compact, and you can play anywhere, and the pieces do not fall. Is excellent, even more so for a beginner. The pieces are very small, just like the ad, but that doesn't bother, just to play good. Is one of the few I 've seen who comes an extra lady. At last, very satisfied and happy with the purchase!
Arrived to uk in 8 days. Excellent chess board for the price. Strangely two extra queen's and one of the bishop's magnet is weak and doesn't stick well, but for the price would definitely recommend both item and seller.
Extremely impressed with the quality durability and attention to detail. my new favorite chess set