SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
An hour. Great. Thanks for the store.
The year-old priyšov for an hour. batarai trimak to be added. On this one penny not chases. Lish there are few non-cat zeferblativ.
Thanks to the store. for the child of the student, what is needed.
nice. It looks as it is shown. Good choice for its money. The app auto translated the features very badly, not to say funny and confusing.
Frankly very good for the price .. Does his job
Excellent Product 100% recommended
Hope my sis likes it
Good watch, recommend
It is super good, good image on the screen, brings 2 bracelets one metal and the rubber one, has a super aesthetic.
The watch has been damaged and it is a pity because it is a nice contact with the store. Super product looks solid. I will order again as soon as I get a refund
Sat Sam konačno preuzeo, ispoštovano je sve što them in the description and written. Sve pohvale za prodavnicu👍💪
Very cute watch is beautiful and works 100 no regret buying this highly recommended item
Great product as in the description was a beautiful gift for my daughter I loved her very much and pugnized her, the packaging was good and the delivery is also good I recommend the product and the seller.
For tsyu tsyn (on excise duty 210 UAH), after talking about it. Ale everything is fine on the first gaze of yakishno zrobleni and charged, programmably try to shvidko, pidkavenk to the phone without any problems. Poki Scho for hours of trouble. Squad to viliate the next day vidguk.
A good product, packaging undamaged, product like photo, thank you seller, good price/quality ratio.
The Watch arrived quickly. For correct work, you need to download the application by QR code. Until I fully figured it out. I will supplement the review later. At the same time and see how much the charge is enough.
I liked the product but the Black Watch band was missing and I would like you to send the metal bracelet if possible.
Thank you seller this time I very much recommend the seller even a brother to me
I bought this watch as a joke but I have to say, I'm pretty impressed by it. I recently bought a much more expensive (almost 100x) smartwatch. As a joke, I also bought this one, planning to show it to my wife and say it was the expensive watch that I bought. Honestly though, were it not for the plastic case I almost could. It has all the same features as the expensive watch.
the color is pretty it does work pretty good
Very nice and immediately I connect to the phone. I will follow the purchase since I arrive before the delivery date, very important
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Arrived ahead of time, in perfect condition, very nice and easy to change the straps, I will just prove that the battery lasts so long, I can say for now
Came the clock perfectly turned everything on. Recommend seller and product
The year-old pratsyu. I opened the dodatas according to the QR-code and vidraz. Poki is all fine!
He's very lindooo!! And the quality is wonderful
He is wonderful, his accuracy is without comparison! I loved it very much, it came with both bracelets, all two are beautiful, fast loading and it takes time to unload.
I loved super Cute everything in excellent condition and very punctual with the delivery the truth be Happy super recommended
Very good product quality
Smart watch beautiful, perfect, top, very easy to handle, and perfect operation, thank you, recommend...
Very nice watch, easy to start, works very well with samsung. Delivery time 15 days within DOM
I congratulate the seller they arrived in less time than I expected very well packed
Hi, I really like it very much arrived very quickly. Thank you Seller. I recommend it
Was delivered way before time came before my other stuff even though I ordered them way before I ordered this watch it was for mother in law she loves it
I love watches, they came well packed although they divided the package and arrived super fast before the estimated time. Excellent!!
Order delivered as shown when buying on time delivery
The delivery is very fast, looks great, so far it works
Very good
Smart watch original choose good product one hundred percent recommended. Thank you seller I will buy again
High quality product. Fast and efficient shipping. Thanks to the seller. Happy with the order. I thank AliExpress.
Quality = High, fast delivery , Highly recommended .I love it....❤❤❤😍 Thank you seller ....❤
Sweet Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi Oi
Very good presentation. It took a little longer to arrive but it was worth it. Very happy with the product.
It looks just in the picture. A little bigger than I expected. However, it's a very good buy for the price. It arrived very fast. Thank you.
Exactly what she wanted
If the product arrived, but now that I opened it, the watch does not turn on, try to charge it but it does not work, what I can do.
Excellent Product works very biem
Arrived what was requested it is recommended to the seller works well fast shipping the only thing is that the app that comes by default does not work well almost does not load and fails with wifi
And in the same way as the ad, I just liked not downloading the app yet. What I had difficulty with was fitting the bracelet. Sent it straight. Nothing crumpled arrived. Everything intact. Super recommend. And it was pretty quick. Thank you, friend.
In accordance with the description. I have already ordered several times and never been disappointed. I recommend. Clean delivery.
Superb connected watch, works very well. A little heavy, quality, perfect price
I love it thanks!
Product fulfills what it promises, I am very pleased with the purchase, I will buy another one to give, I have already had others, and this one surprised positively.
WOMEN'S Watch arrived in almost 2 months, undamaged as described, how it works, I am satisfied with my purchase, thanks to the seller and AliExpress.