SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
GOOD
Beautiful, in excellent condition. I recommend the store.
I love the way they sound they sound awesome
Good as expected, long battery and sound quality
I had already had a bad experience with the brand and even so I decided to take a risk! This is wonderful, great bass and the value was the best!! I recommend it.
Received. Haven't checked it yet. I think there will be no problems. Take the second
Thank you very much
Good product good packaging very slow shipping
these are really awesome earbufs work phenominal
the sound is not that bad but not the best too anyway by this price and quality I'll get one more for when I'm working
Product as and as the description... Sound of quite quality and good bass also highly recommended for day to day
Excellent!!!!! I recommend store!!!!!!! Thank you very much
An excellent purchase experience, great communication, quality goods accurately described and promptly shipped. 5 Stars all the way! Highly recommended this store. Sorry no photos …Thank you!
Perfect
These are cool!!! The glowing light on the case is like something out of Halo. So dope. I love them. The sound so crisp. I can’t believe these are so sharp. These are def worth way more than what they are charging. Get them!! Writing this from Florida. I def recommend these. Get a pair for yourself or for a gift. Super cool headphone for real. 5 stars ⭐️⭐️⭐️⭐️
Stable and very fast connection. The sound is incredible, not just by the consideration of the price. I have a Creative Outlier Pro and the sound quality is in pair with it.
Great product, all as described well packed and on the expected date
Excellent shipping and fast delivery
Excellent! The quality is there. The sound is of good quality. The acute and the low. + 1 Delivery on time acceptable. I'm gonna recommend in black😊Thank you, it's great!👍🏻
Easy to match, the packaging was in perfect condition. I am quite satisfied with my purchase, I recommend them a lot.
Very good frankness imaginary price I liked but her voice Mo Subwoofer Sair accurate silly or small how to explain the important walk of the case and excellent as the price of his presence is okay
I have briefly bought this phone 4 times for various reasons and would continue to buy😂😂😂
Very good for the price .. It's already the second I buy to give away
Nice quality and also surprised about the sound. The light it's a nice touch. They feel good in the ears. Fast delivery. Easy to connect to the phone with Bluetooth.
I have already bought about 10 and I am very satisfied
Good product, excellent audio, are comfortable and light. In my opinion 10 out of 10.
Excellent, arrived in good condition and very well, good sound
Nice sound quality early delivery nice packing nice shapes easy to carry I love Aliexpres online shopping
Man, no more words to say how surprised I am with the handset!! The bucket is good!! Do not get stuck sound like high price models, of course, this one has no transparency mode and etc...
A good phone, very beautiful, the case looks like the front of a car and lights up as if it were an integrated headlight (very top), I recommend the seller and the product. I really liked the headphones!
Best product arrival and good packaging Delivery by UAE Post is a bit slow. I recommend the seller and the store to deal with because they are trustworthy Thanks🥳🥳🥳🥳😊😊😊😊😊😊😊
Product Connector in more condition Product is well tuned as description Recommend Seller The product arrived quickly and with such good service
We have here a headset of excellent quality and construction. A comfort to leave envy, good battery and low latency. Lenovo is a brand that never leaves something to be desired in its best products. I indicate the product, as well as the seller, who carefully packed everything and sent it quickly.
My product arrived intact and cute... All working perfectly, sound is good, no connection issues of any sort... I recommend to any person
Received Product just as in picture. It has a fantastic bass. Has a very good play hours. It has sleek case. fit well in the ears. Carries extra plug cushions.
I will have enough for this model, I will describe everything. I take it more than once. Delivery shwidka.
Fast and effective, without inconvenience to arrive and they are one of the best I have had! They are the second that I have bought
Very good the product arrived in good condition, so far no problem is touch and fits my ear very well
I did not expect it so quickly arrived earlier than unforeseen thank you very much for the safety and speed I am very happy with my new Lenovo headphones and they sound phenomenal recommended 100% I hope soon to buy many more things
Nice headphones that have good high quality sound & they’re automatically paired together, good battery life .. I’m very happy with my purchase & recommend these friends here & shipping was fast & nicely & safely packaged & delivered, what else can you ask for ? Thanks friend..
Good product fast delivery, and the quality is higher than others. Great service from the seller.
Product seems to be quality. Feather Q came half crumpled the box. I bought to resell, let's see if there will be good acceptance.
It took 14 days to arrive in Pernambuco. all the boxes had made out, but light, thanks Post Office. 3 have already been tested and work perfectly, the sound is incredibly good for the price, I took R$ 25,50 (with tax) on AliExpress anniversary. I am very pleased and highly recommend it.
I liked it a lot! I do not understand sound, but I feel that the quality is excellent for the value. I had a blitzwolf and I believe that this does not lose at all. Great cost X benefit.
Look great. Sound quality is better than expected. They fit very well and easily connect to any device.
Arrived super fast! A little kneaded (post office) but it's all right! Recommend the product and seller!
The handset is very good, for the price is very worthwhile, insulates considerably well, has good volume and is comfortable. In the box comes two extra pairs of rubbers and the charging cable. The material of the case is plastic and the lid seems to be very fragile. The headphones have a very good touch too.
The headphones well, a good bass and loud sound. The only advice I can give is to make sure you are at the address at the time of delivery if you do not have to wait longer for delivery. Of rest all good .. Arrived ahead of schedule