SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent satisfied
Very good
Hi quality
Hello, well received the package, very well packed, no damage, I recommend, thank you.
nice piece of equipment
i received my order today appreciate it Thank you
This item fits the description of the product, and is very accurrant to the product. Also very sturdy and strongly Made, as a peeler and shredder for carrots, potatoes, onions veggies and fruit. Ty, I am Very pleased with this purchase
Mom loves it. I’d be nice to also have a protective sleeve for this item.
Nice product like Thanks
love it thanks
Great
fast delivery thank you very sharp
Excellent Product highly recommended
My parcel arrived safely and as described The packaging and quality are both very good I would recommend this product 👍
excellent 👌👍 thanks
good product, delivered ok, good price-quality ratio and the blade that cleans vegetables like potatoes well! I am satisfied thank you
Okay. Fast shipping and delivery. The tool looks solid and the scissors are very sharp. I recommend it. ........
Very good Indico Arrived rspido
Unlike other items, this one came in box, feels it weighs and very good material; It is very easy to use
Works well
The goods have not been delivered, it is destroyed by .......?
A very cool tool allows you to cut cheese very finely smoked sausage, too, carrots in strips...
Excellent quality product works perfectly………………………………………………………………………………………………………………………………………………………….
Very good quality
All right, as advertised.
excelente
Wonderful, I like it very much. Thank you very much
Carrot cucumbers seem to be good, but they seem to be small and round like potatoes. It's a little bit sculpted.
Very sharp. Made with sturdy stainless steel. Good quality.
Excellent price quality ratio of the product. Works perfectly.
Very useful utensil. Working very well.
Excellent product and very good quality price ratio, robust and strong material... Is what I expected
As per the announcement, very good finish I liked it very much. Arrived well packed and very fast. Recommend the seller.
Good packing, ultra fast delivery (only 2 weeks), good price & quality, thank you seller! Highly recommend this seller! I will buy from him again! 🙂
shipped quick and exactly as advertised, look forward to using them
this one works perfectly. very sharp thing.
super
Excellent product. I'm very satisfied with quality and with seller. I'm received before then I expected.
will see how function and after i will come back with another avis, 👍
A very cool tool allows you to cut cheese very thinly raw smoked sausage also carrots in strips
It came as in the picture, I haven't tried it yet
Very good item, works properly and is of good quality
product as described
Very good product good quality
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Cool thing did not expect it to be so well advised to everyone she on both sides