SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As it appears in the publication and brings several extra cubes in case they get lost
I will describe it. Cool Gras
Very nice product!
Does not bring instructions, but it seems that they are going to have a good time.
Product exactly the same as the advertisement
I bought it 19/12 day, it arrived 30/12 day, Brazil São Paulo, it is according to description.
Funny and family game. A bit difficult to place at the start, but then full fun. Advised.
I like let's wear a lot looks cool
Super!
Box arrived damaged, game intact. The expected for such a long journey
The game is very cool
Cool Game
Missing instructions
The box was broken but the rest was fine
Very good but very small
Came well packed, with all parts. A great product.
good
Cute. It took me a while to figure out how to assemble it but then I had fun with its simplicity
Super Gras, plenty of great rosmir, ale the box came along with the pomʼyat, (I took it for a gift, then for a change the great mnus)
Does not bring instructive but it works.
Very entertaining, excellent for the price
The box was a little squishy but well received.
Super good, the box came with a hit but the toy arrived perfect
The box was damaged but the game was in very good condition, and the Penguin was poorly painted
It is quite good, the quality is good for the price it has and be an AliExpress product. The only bad thing about the game is that it takes longer to prepare the game than to play. It is not so easy to put the ice cubes.
A really fun game for kids
Good, fast delivery
Well received but the box is in poor condition. Otherwise the quality goes for the price
Enough work to assemble. But it's fun.
Is great!!! It was xa playing with my Sobers and in the end we played the whole family hehe
The item arrived quickly, the seller is decent, the price is very reasonable, thank you
Perfect size. Is a lot of fun. Fully recommended
Arrived as the announcement. The box came a little crumpled. The toy was intact.
Highly intuitive product, robust, good quality. Recommend for children and also adults. Ethyl games.
Game for the whole family and very entertaining. Super recommended and cheap.
Good quality
Product arrived only with some details on the packaging but this is not the fault of the seller, unfortunately it happens, soon I will test
I loved it, I already played with my son. Very cool, resistant material
Very good! The kids are gonna love it. It's just a pity to give so much work to put together, but that's it, it's part of it. Recommend!
Perfect wine, a very fun game to play with friends
Although the packaging arrived crushed did not affect the product at all, another packaging comes inside. Arrived on schedule
Arrived earlier than expected, generally well. The plastic of the base arrived somewhat twisted, but it seems a transport problem, I will already straighten it.
The box arrived a little beat up but the parts of the toys arrived whole. Arrived very fast and I recommend the seller.
The packaging arrived kneaded, but the product was in perfect condition
Hi, it takes about a week and looks like in the photo. Now I'm trying to put it together hahaha
Pretty good for the price but wouldny want to pay more than 15. Next time I'd go the bigger one.
Arrived quickly, quality norms
It's a bit difficult to accommodate the cubes but it's entertaining
Was received on time. The box arrived well dumpled but with all the accessories. I liked and recommend
The packaging came kneaded, but did not affect the product. The items have a relatively good quality and do not adversely affect the play, my son loved it. Would buy again. Arrived quickly from Brazil, 10 days.
Perfect state of the game just a little battered the box
Loved loved, very cool this game
Very fun to play! Satisfied to the 100 with the purchase. The boxes a little battered, the contents without scratches. Thank you!
Guaranteed fun for the whole family. Good to move a little away from the cell phone
Still needs to be tested
The product arrived well and arrived on time. The product is as shown in the publication. I recommend the seller.
Not open but it seems that everything is fine🤗
Good product very entertaining arrived in excellent condition and complete I recommend it arrived earlier than promised
Arrived real quick and it's beautiful
Super good game
It arrived in a very good delivery time, the box arrived battered but the toy is in good condition it seems that the pieces are complete.
This very nice arrived fast and good quality very fun
It is actually a very good product, it is perfect as what I was waiting for, without a doubt it was an excellent purchase, it complies with the description. I would certainly buy it again.
Fast delivery great packing with all accessories inside motor fun to play
Bom
The box comes in bad condition, since it does not bring protection. The game as described
Came the box all the dough but nothing spoiled, my nephew loved it
I really liked the excellent game, my daughter loved it, the only thing was that the box arrived a bit battered. I recommend it
I loved it, only the box arrived battered but there is everything perfect outside
Well fun, despite being aimed at children has as adults to have fun, Grade 10.
Entertaining, the children were delighted
Product arrived fast still not played but came Complete
Very good, congratulations arrived well ahead of schedule
fast delivery. the box is a bit banged up
Top, it seems to be bigger in the image but to be binary, this is good