SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The chain a little short, however the cross very nice
THE EXCELLENT SELLER. I RECOMMEND.
very beautiful. Shinning. Looks like real diamond
Super beautiful
Very nice, I have high standards for jewelry and this is 5 stars so far. Good quality for good price
Super!!!!! I loved it!!!!!!
Absolutely stunning! Looks like diamonds.
I LOVE this necklace. Superior quality. Very well made. I bought in rose gold. I will buy another in silver. Thank you!
It is a gift. so far it looks good. arrived on time.
So beautiful & sparkly
No complaints. Item was exactly as advertised and actually looked better in real life. Pictures did not do any of the four pieces of jewelry that I purchased justice. I will be doing business with this store again. Prompt shipping with item arriving well before the estimate delivery date. Though I am very satisfied with my purchase. I do find that the chain that came with the cross could be a bit more sturdy as it feels like it would break easily if it got snagged on a bit of clothing. Jewelry box was sourced elsewhere.
Bought it for gift. Good!
Good product, good service, always.
super cool
A little to big and showy but I like it - I ordered the smaller one yesterday it’s very realistic!
This is my second order. First time I ordered silver, and now gold. The pieces are stunning. They actually have better luster than real diamonds. I love this necklace! Thank you!
Nice size cross. It is the perfect size.
Love the size of the cross and the sparkle / the chain is impossibly small and hard to use the lobster clasp
I checked it on a diamond tester, there is a sample
All yak of sale. And Super lancwork in sets. Presatisfied.
Bought this for the second time as a gift for a friend and they absolutely loved it! Took six days to arrive to the UK.
If you like it, I myself and the kind of stuff. Garno vibliscuit, dovzhina lantsyuzhka pidykhla. Unto you. Shipping by logistics.
Beautiful, just as described.
Everything is great! Fast shipping, put in a box, velvet pouch! Thank you! The store is wonderful!
I like a lot !
Super! Quickly arrived, everything is beautiful, shiny) test 925
Good, yakysny Hrestyk and chain. There is a yaskrae to sit on the son and home. Buying with all 100
super!
absolutely gorgeous, great value!
Very cute
I am in a Vostra, very high quality, brilliance is unreliable.
I am satisfied with this beautiful cross pendant. I bet whoever order this, they will love it.
The pendant is really high quality , the chain itself is on the skinnier side but after wearing everyday including at work , it is still tough and hasn’t broken on me
Beautiful and so sparkly. Chose the smaller size and so happy with it. Super fast shipping
Very beautiful, but 2,5 big enough it is not small. Looks expensive, glitters also good
only thing I'd change on my next order probably shorter cross longer chain but it's as described. thanks
She's pretty. She's bigger than you think.
Beautiful cross- is super sparkly and is very good quality, arrived way sooner than expected to the US
A beautiful cross. But I came without a Silver 925, in general I am satisfied with the purchase.
It’s a beautiful necklace and it looks even better in person. It’s the perfect size and shipping was 6 days.
I like it. I want to buy a bigger size.
The seller for the delivery! Garno packed, Garna Yakish, can be regulated by dovzhin, trend model.
Shvidko came. Garnet and mile. On the Dream and the alien. I recommend, Iak Neimovirnu will be embellished and a monster gift
This necklace is GORGEOUS. My pictures can never do this beautiful piece of jewelry justice. It catches the eye so well- fiery, flashy, all the qualities of moissanite. I also bought a ring to match, but tbh I feel like I won’t stop there! Not to mention- 4 day delivery to the US!!!
It's so shiny.
The picture looks gorgeous but in real life its even more beautiful. I’ve never seen a cross necklace this gorgeous. Stones are amazing. Best buy ever 100000% recommend!!!! Super fast shipment aswell!! Im very very happy.
Very beautiful chain, my wife loved it, it is very beautiful for gift or for personal use. Excellent seller
The cross is just falling off, very beautiful. Photo does not convey all the shine. Thank you seller, very good product and fast delivery.
Let's burn🔥For my daughter's goods. The same shvidka delivery, I definitely recommend.
The best store of all! It is certainly always a pleasure to buy with them, greetings to my friends from knobspin !!
Took 3mm. Pendant super. Moderately miniature. But from the outside not to distinguish from diamonds. I have a real diamond ring in 0.3cr so they are one in one. Chose between 2.5 and 3mm size. But 2.5 would be very tiny.
Chudovik, with a piece of stuff and on a son's Blisk of a neymovirny, a chain of class, another time she was killed, even once nabagato dovsha... 11 days in Ukraine, shvidko❤️
Size is the very thing. Very beautiful cross!!! Really, it was more than a month)
I myself did not look around my garnies, I think it is inappropriate to whist the chain