SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool game! Everybody enjoy!
Fast delivery and good quality
The child likes it.
This is the stuff.
They love it so much.
Thank you for the fast delivery! See you again! you will succeed! Good job!!
Top toys for children everything also works
Arriving intact without breakage!
Both the price and the goods are satisfied.
Round and durable
Wow
I'm very satisfied. The kids are so fun at home.
Very entertaining
Good
Cool toy
The child plays with it.
Well arrived.
You fly well
My son loves it! The toy is very suitable for a two year old. You can also fly the airplane manually by throwing out.
All right.
Product arrived in very good condition but delivery time plus long as announced.
Excellent for kids.
Grandson pleased.
Article as described. my grandson likes it so much. Fast shipping. Product and seller recommended.
Very good
Good product, I would have liked to have had a few more, but there was not in the basket.
I haven't tried it yet
👍👍👍👍
Equal to the image. Works well and is very cool!! It's hard to trigger the hitch, but the toy is very good
Worth every penny keeping my toddler entertained for a long time! Would buy again!
Product I will describe
It's very nice os ly buela very well
Lovely
Does the deal for the price!
Great toy for my boy. He is verry happy with thes gift. Definitaly recommend to buy!☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
It works well. Thank you
Super planes, rugged. They fly far, the gun has a lot of force, but the foam planes are safe and it doesn't hurt to strike them. They arrived on time. I recommend!
Great Toy .. It's super fun. The plane is made of a sheet to be able to fly, I would advise you to buy what comes 2 planes, because it is fragile. The Armine that fires is resistant. Shipping and fast delivery, less than 15 days.
The baby needs to pull it up and keep doing it, but the child likes it ~
Simple but fun Toys
Okay. The shipment came fast. A good gift for the birthday of children's friends.
Good product same as the images
Goods as described and photo.Fast shipping.
It's not even
Very good product
It's a grace, I liked the purchase
Works well I hope it lasts.
Very good,the kid is enjoying a lot
Resistant and quite durable. I thought it was going to break in a while, but it endured a whole afternoon among many children.
Item is as described
bien
Kids loved it
Received in time and hours. Seems compliant. Not yet tried
Very fast delivery, as expected. Product OK, fragile material of the plane, but to be able to fly better. I haven't tested it yet, it came with a sticker glued to the plastic of the toy. Looks pretty cool.
The plane is fragile, needs care. But it works a lot of Ooooo well and it's perfect
I got a cheap and good quality toy. I'm sure my child will be happy with it.
Now and the second time I buy and the perfect distraction for the child!
Very fun to use
nice
works well 👍🏻 very fast shipping
The product is of good quality, all as described I recommend it.
Great!