SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great product came with batteries and my baby loved it thank you!
Super cute, good price quality ratio
Love it
As at the picture. I am satisfied. Not bad repeat voice. I can recommend. Shipping time to Czech over 14 days. Thanks the seller and maker. I hope the material is for baby.
Fast shipping, everything’s working. Cactus hands are a bit shorter than in the photos, it repeats only short sounds. All in all it’s good for the money I paid
Paid off the year. Chudova fun. We were honored. Make yourself better.
Very good product very good price definitely suggest and 10/10
just received today 1 week before due delivery date which is soo awesome , works alot better than I assumed , I'm estactic with this buy and super happy with service will recommend both ali express and cactus toy, now to terrorise my kid with it lol
it is damaged, and no charger came with the item.
My little girl loves it 😁
Well received.
great product for the price. The kids absolutely love it. Shipping was pretty fast to Australia. would recommend.
And a simple funny game employs the child and roll all the house😂😂😂!!!!!!!!!!!!!!!!!!!!!! Recommends right
Charger so super convenient waiting for tester charging
It is very tender, it is quite resistant, my little nephew loads it from top to bottom and there it is still
So my baby is happy with the dancing and taking cactus toys. Thanks for the delivery.
I loved it is super nice and works super well
Well fun, just missing Bluetooth.
nice item
Perfect. Quickly received tnx soo much
Superb Products.. මේක නියමයි.. Charge කරන්නත් තියෙන්නෙ..ඇත්තටම කොලිටියක් මේක.. SJS 😍
We are very happy with the product, it comes with its cable to charge, it has good volume and it arrived earlier than expected.
It's awesome😊😊😊😊😊😊
best quality in reasonable price i like it thank you
Beautiful product as shown in picture
Very cute and has many songs! My children are delighted😍
Arrived before the deadline informed, his packaging is very fragile, just a bag, as it was sent with other products was design, apart from all OK. I recommend it to everyone.
Super nice and as advertised on seller
Very nice product excellent 👌
Very good
we love it 😀 😍
very fast service. i toy Received in perfect shape. all lights and sounds working perfectly. thanks for store team to send quick my order. . highly recommend. love tonAli Express and teammates. stay Blessed and get progress day and night. my nephew will be so happy to see
Well received at the hour super well
very good product .working perfectly . rechargeble item. my kids are very happy .highly recommended for new buyers
lindooooooooo
excellent product amazing
The part that follows the sound is funny. One out of two was a bad one, but I'm also having a lot of fun with one. I'm thinking of making an additional order.
Arrived in perfect condition!✨✨
Ok
The product came as shown in the picture, it works correctly, I recommend it.
Complies with everything offered. Good product. Good seller!
I recommend it excellent product and arrive on time.!
My son enjoys using this product very much.
It's less than $4, but I'm surprised because the music function lights up and I follow the horse. I charge it without the need for a battery, and it's so nice than I thought. The sound is very big. I hope there is no child safety issue. Delivery is 7 days
nise
It arrived well, but I did not like the sound very much, although for the price it may be good, it sounds high and my daughter is not scared
Everything came right and already loaded and my baby liked it
all great, same as photo and video
photo not related good no damage ‼️
My baby was very satisfied. He liked it very much. And repeats a toy after them and sings various modern songs. Dances, glows, sings and repeats after us. Bright and cool toy. Fast delivery. Sent and processed my order the next day. Is also charged from the toy wire.
bello
🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰