SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice chain, great shine
The necklace looks just like the picture.
Beautiful. Very sparkly. good quality. Would recommend. Thank you store.
Nice units, rather small, but very nice in presentation.
Im very pleased with the necklace looks very pretty, I thought it would’ve been more big but I’m feeling happy with the size. The moissanites look great.
Beautiful necklace, details are good, stones are sparkly and don't have a weird tint. I'd recommend.
Glitter top
Great! Delivery super fast
Outstanding beauty!
looks amazing in real life. very happy with the purchase. would buy from again. Will make great gifts. the sparkle/fire in real life is great, you can tell this is real M
This is beautiful, so sparkly and looks very expensive
Very very shinny. I highly recommend
Cool ! Beautiful !!
Beautiful Lots of sparkle ✨️! Good quality, fast shipping. Definitely recommend.
Absolutely stunning product! Got here faster than expected too!
absolutely gorgeous thank you.
this necklace is perfect! the stones sparkle beautifully and it's great for a layered look. definitely recommend this store!
Good package, good product with certification, good quality, good service. wonderful.
so beautiful i am so happy for it, real Moissanite
It is beautiful, smaller than I thought, but the truth is that it is very beautiful, unfortunately when I asked it, I did not see that it said Zircon stone, so I was disappointed when I realized my mistake, so I'll use some time this and think about buying a moisanite one, The necklace arrived very well packed, with box, suede bag and cleaning cloth, arrived a few days ahead of schedule, it has a beautiful shine.
Beautiful, sparkling, looks like the picture, good value, good costume Jewelry or the copy and the real one can be kept in the safe
Perfect, came von all the certification in a very fast way. We are very happy with the purchase
Beautiful beilla beilla Diamond Diamond Spectacular Jewelry
I bought a set of a necklace and earrings. Both are high quality and sparkly. I am very happy with the seller. Will definitely buy again
Beautiful! Highly recommended and service is excellent too.
Nice and very fine.
Very nice, but small.
absolutely beautiful. cheap and cheerful. I think it wears well and the price is great. this is my first purchase from this seller, but I think I will be coming back for more for this price:quality ratio.
Very cute
From the dead is too small but I liked the quality and speed of supply.
looks so real you wouldn't tell it's not real diamonds
Love the Store and Necklace. Stunningly beautiful and sparkly. Fast Shipping. Seller was kind to accede to my humble request to have it in yellow gold-plated. Thank you so much. Highly recommended!
Excellent Product, real silver, I do not have how to verify code dé moissanita I trust seller. I will certainly buy often in this store
I'm so pleased with the beautiful and sparkling necklace. High-quality high level. Came in the box and Irish And also with a certificate It's fantastic Wowo I'm back to buy another jewelry from this store. Thank you very much 10 *******
😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 very nice 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 I will order different design
A lot, a lot of beautiful with a bright clean light Crystal, a lot of honey behind the gently momiachko gladly, sparkle gently
Good 👍🏻, Good Finish, The chain is too short/tight & so fine that it is unsafe to wear..That’s what I feel 🧐
Good quality and very bright, worth it. Arrived real quick and my girlfriend loved it! Buy that it's success
Beautiful moissannite, very bright stones good size. Well packed, comes with a velvet pouch and box too
All rcvd in good order, well paked, with GRA certificate. Will shop here again.
very pretty
It's so beautiful and perfect!!
really nice and pretty, I wish the chain to be longer...
Excellent in every way, only 25 days since I asked the Savior It may seem like a lot but to be here it was a quick shipment.
24.5.18 orders to arrive 5.23 I bought it as a gift for you. The line looks a little weak. I need to be careful not to pull.
Very pretty and gorgeous. The Princess is soft and simple and refined and attractive. Accuracy in detail holds certificate and serial number Fast charging and delivery Excellent packaging
Beautiful! I’m so pleased ! It’s so nice to see quality moissinite. We don’t get that here. Here in the United States u don’t see this quality in real diamonds. As described. , great service! Fast ship. A plus seller!
Very shiny stones! Does pass the tester. The chain is thin, but my wife likes thin chains. It's going to be a mothers day gift.
Good quality
Great, will order again
The necklace Super, delicate but visible, shiny, adjustable in length, is worth buying, super, looks nice on the neckline.
Reality exceeded all expectations! The stones are just fire👍The photo cannot convey all the beauty of this wonderful decoration. The seller packed very carefully. In the box is a bag and a napkin for wiping stones. Thank you! I recommend to purchase in this store.
Istanbul came in 19 days. Beautiful in beautiful product brightness