SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautiful, neatly sewn.
Monster Mobile
It was very good, just like the picture, thank you for getting it in time
Perfect! Corresponds to the description, very pretty. Very fast delivery and properly packed package!
Go crazy.
very beautiful work. fast delivery. thank you
very good quality
Absolutely adorable, perfect size for a mobile, material is amazing and so well packaged
Goods ŚŚŠŚŚŚŚ ŚȘ
Verry pretty, just like the photos.
Mega
Beautiful cot mobile, highly recommended !!
j'adore
Very beautiful... I loved it, equal to the imageâ€ïžâ€ïž
Very accurately and super fast delivery.Got my order with a week
Beautiful but I arrived broken
Too cute! I was surprised by the quality. Better than in the photo. Arrived earlier than expected. Recommended 100%
Very nice
Very beautiful and delicate, according to the image. The finish very well done! I loved
Great!!!! As the description !!! I love!!
Rarer rarer
Cheap and simple. Nice, Melody to 2 minutes mechanically, twisting the mobile if cats above it. Some single shekels there is nothing to be disappointed
Super
Good soft mobile.
Duge Garne, we were honored
Very good and sweet
It is very nice and fits so well together also the material used and the colors are greatđđđ«
Chudova pidviska with quats and bjols. She came to Ukraine for 10 years. Kolori Taki yak in the photo, ikgrashki iz fedru. Vikonannya and detail chudovi. Byla bdzhilok over small dzvinochki, the same yakshchi turn around, the stink of greening.
Beautiful product, Garna packaging
Looks cute
đđđđđ
Nice
Very cute
I am also very happy with the goods and the work is well done for that kind of money. I recommend it.
Very beautiful, good quality
everything perfect,highly recommend the seller.thank you!
Product conforms to the image !! My son is delighted. On the other hand the wait is a bit long
Good đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»đđ»
Adorable suspension!
Really cute there are small bells inside really cute and have small bells inside really cute and have small bells inside really cute and have small bells inside really cute have small bells in the interior really cute and have small bells inside and cute have small bells in the interior really cute have small bells inside Really cute there are small bells inside really cute and have small bells inside really cute and have small bells inside really cute and have small bells inside really cute have small bells in the interior really cute and have small bells inside and cute have small bells in the interior really cute have small bells inside
Very nice
Very sweet as on the picture also arrived super quickly
According to the description, fast delivery, not tested yet, because it is to offer it thank you.
Duge Shvidka shipping, recommend
The product looks really good, arrived very quickly, and I highly recommend buying it, thank you very much
Supeeeeer!â€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïž Supeeeeer!â€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïž Supeeeeer!â€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïž Supeeeeer!â€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïžâ€ïž
Arrived quickly, in the box, the quality is super, I doubt order or not, but I am very satisfied with what I ordered, better than the pictures
Perfect as describe
I am satisfied with the purchase. Shvidko, garnoi-oosti came.
The gap came with a little shvidko, everything is tzile, duzhno Garno viglyadak, I recommend it
Duge Shvidka Shipping!!! Two tizhni are close!! Super, garnenny that kind of girl!!! Hot decylka zamovti, especially for such tsynađ€đđ§Ąđ«¶
Mobile is just a nymovirny, a Duge of garniy and yakysno crushy, for such a penny I was looking nabagato gyrshy, and in is just a monster! Priyshov before money for 1 Tizhden
All classđđ»đ„Vidpovis inventoryđ„Shvidka shippingđFor a new one, for a robot, for a robot, for a robotđđ„ł
Great! Very satisfied!!!!!!!!!
I-garni hrashki for the product, the delivery has come to the Duger shvidko, I recommendđ
Mammammamm
Generally not bad. The packaging is good
Great quality, almost shipping!
Duge Garno and yakisno zrobeny mobile. I recommend the seller. Up to 2 companies before Ukraine.
Prettier than the pictures!!!
I loved, I loved and I loved the product came right and it has a great quality. I was some time looking in other places but when I pleased the price was very high, until I found it here on AliExpress. Whoever is in doubt whether it is worth buying or not, only compose it is perfect and I am sure that my son will love it.
I have recieved dofferent item, but sellers send money back.
I am satisfied, super product
Amei
Duge garnii. Whiglyadak in the picture, ale of the village is a part of the Troche of the game. It is not so much frivolous, I am satisfied with the goods.