SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good quality!
Great, it's ideal for indoor.
This basket will allow me to reach the nba
i didn’t get it
Excellent.. A lot of fun.. Fast shipping
Great item, arrived fast and value for money. Thanks
Good size and quite entertaining. Good quality
Looks good, I haven't ridden it yet but it looks tough
good deal
Great quality
Looks good great product
Excellent Toy very funny
Very fast and good quality
Arrived very quickly and in good condition
Corresponds to the description
I think it looks cool
Delivered in 2 weeks
I still don’t got it and it don’t show me when it’s coming in
Very good basketball basket, complete kit, recommend
Just great
VERY VERY VERY VERY GOOD CAME 5 DAY EARLY I RECOMMEND IT 100% AND IT COMES WUTH THE PUMPS AND EVERYTHING AND ITS NOT A BAC PRODUCT
Polecam.
good product and thank you
I really liked the way they gave it to me, the package only that the ball that is not a ball is a ball is the only thing that I do not like at all but the rest super well
I recommend it.
Like👍🏻.. The Tailor of the Tailor of the Ring. The product is excellent.
It's good, it's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. Good, good, good, good, good, good.
Very well done, it comes to you with all the accessories, the only flaw is the network of the basket dismounts quite often
It's okay to just enjoy it lightly. It's okay to just enjoy it lightly. It's okay to just enjoy it lightly. It's okay to just enjoy it lightly. It's okay to just enjoy it lightly.
Good product for children, the ball is small
The size is more suitable for kids to play with than you think More than five-year-old looks tough The size is more suitable for kids to play with than you think More than five-year-old looks tough
Very good shipping
Very nice basketball set. I would buy again.
We like a lot Arrived long before the date. Thank you
All right.
Fire have it on my door and its just as you want it. You stick it on there and it is on there for Ethernety
Fast shipping in perfect condition. Seller 100% recommended. Need to prove.
Excellent product quality Price, arrived in the estimated delivery time and in perfect condition.
Great quality and fast shipping!Would very much recomend.The ball is a little out of shape but nothing serious.
It arrived safely and well packed. It looks like the pictures. Its decent made and it comes with all the accesories! Very nice! 👍
It's a little smaller than I thought. But it's great for babies and children to play. If you think about the price, it is a decent product.
Everything was great, thank you.
Very fun, easy to install and seems to be durable.
A great option to distract you for a while and play with your children, good quality of the materials, is exactly the same as the image and arrives 9 well packaged.
Very good, came with the bomb to fill the ball and 4 hooks, and only use 2, that is, came 2 reserve. The hooks have glued perfectly to the wall and support and bear the punches. A lot of show.
Cute, for what it costs is an in the object. Arrived in Italy in 10 days
Very cool it looks very simple material but it is very functional, I liked the material of the ball very soft and it looks resistant
Good one i love it so fun in my terrace
amazing hoop
The kids like it. The price is cheap, but the quality is good
Better than I imagined. Nice product, great packaging and very fast delivery
top
Very good, arrived with some stains but came out later, apart from that note 10
Perfect.
Very good product, came with the ball, pump, table, wall adhesive hooks. Complete, very good!! Guaranteed fun
The item did not arrive and the seller made the refund immediately.
Great quality, everithing ok 🤗
I always use it
Super good quality for the price you have. Ride super fast.
I recommend them
really good for decoration in your room or for fun.
It's okay, it's not big as for a normal court basketball ball but for a child it's more than perfect, it meets all. My expectations, I tie it up like that for Ease but also comes with double-sided adhesive tape to stick it on the wall and you have hole option to put it on wall with drill, it is ideal for my two child Years
Everything arrived well and complete, only the acrylic was a little bent, I hope when fixed it will be corrected with the tension
It's really good, bigger than I expected and good quality is really happy, the ball is also nice bouncing well and is rubber. That white behind it is paper I have done behind it, otherwise a lot of sound but still really good.
Great quality! Everything came right and arrived before the deadline. Is a perfect time pass, I recommend!
Very nice everything
Perfect, the ball ed a ball but it serves perfect for department
great quality, recommended
Not bad! Just like the photo and pretty stable for now. Came in 8 days, which is just on time, and easy to assemble.
good
Good product that gives that sporty touch in the space you choose
it’s a good mini hoop for 10/10 for sure
Very cute!!! Equal to the image, arrived in Rancagua within the term and in good condition, the ball is of good material, the perfect bearing. The glue of the included tapes to affirm the ring was not very strong, but with double contact tape it is fixed without problems.
"Excellent Product, highly recommended! Superior quality and exceptional performance!!!! I recommend
I count a bit but overall OK
the net keeps falling. had to sew it on. but product is ok. I recommend
Super fast shipping, it seems of good quality but still they have not used it with intensity. We can future reviews
Excellent product and arrived much earlier than expected
Very very cool toy for my junior or the office. I would buy it again anytime. Visually, it looks like something and otherwise it brings a lot of fun to the booth
my child loves it.
Good product. Thanks.
Good quality and resistant, my son's Beast and the neighbors below attest to this. Very fast shipping, in less than a week we had it at home.