SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's beautiful, it came very fast
very good quality
Beautiful fit nice
Amazing!! The top crop looks a little weird and flatish, but that's okay! The quality for the price is absolutely amazing and the rest of it looks spectacular.
Very beautiful…
Very nice, I loved it.
bello
Very beautiful the dress, arrived a day before the estimated date, fits well and leaves you a cute figure
very good
The brood is unrealistic, I guessed with rosmir. On the parameters 80/66/90 rozmir s 11. In Ukraine, the meeting went 16 days
Nice looking dress - 167cm, 55kg, size S fits great
bien
Chic broom, viglyadak is much more expensive, good for figuru, for about 70 kg, zest 178 cm pidykhal, Puge, I recommend)
bien
Very nice dress and soft fabric.
Dress fire. Came in 25 days to Vinnitsa
Super quick delivery - arrived within 8 days to the States. Great dress for its value. There are a couple hanging threads but it can easily be fixed by cutting them. Overall very satisfied with my purchase.
good super happy.
thanks to the store.
It is beautiful and very elegant
I loved it, it is very beautiful and very good quality, I will buy it again but in different colors. Recommended 100%
Excellent quality, arrived ahead of schedule
I got a dress is beautiful on the body and this velvet fabric The package came to a mail store located in the city. And not directly to the home address
Quite comfortable fabric, wears well Fast Delivery Seems to be transparent, because of the thin fabric, but it is not
I just liked it that I thought it was a different fabric
Beautiful suede dress, excellent quality and size fit super well, Best Buy
I loved it! I ordered M, and it came good! The material also surprised me! Very good!
Impeccable dress. Sewing well done, it stretches and the fit is in the measure! Not too baggy, not too tight. I'm 1,57 tall. Bust/chest: 98 | waist: 85 | hip: 103.
It is of good quality exele velvet is very nice and does not flush
Great dress for its price, came to Poland quickly-as stated by the seller (about 10 days) for the parameters 103-72-104 size L sat well, tight, if XL would be perfect) recommend
90 -65 -90 weight 49 height 158 size Good Good Delivery 10 days, good quality. Satisfied with the purchase, I recommend it. Thanks to the seller.
Rozmir took a little, the burden s was taken by M. Sily. I don't need to pay. The class viglyaday on his own.
Good quality ~~~ I think it would be nice to wear it when I go to work someday in my life. It's dangerous to wear it alone because it's a 167/52-person Det. ^ ^ ~ It seems like you can wear it in a layer on your pants