SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is a very unusual chandelier unique in its own way the item was received without any broken parts I love it I would definitely order more of this item thank you
It hasn't arrived yet. Check yes because I confused with another package
It is small but good for its price
great value
Perfect
Nice lamp
Thanks for the delivery
Very nice
The chandelier is small, but optimally bright. I am very satisfied with the purchase
as described. thank you.
Not delivered, not received.
Super Light
Good light, with 3 intensity levels, very nice design, it is the second time I buy it, I recommend the store widely
Equal to d the image I recommend the store. Fast Delivery
How very happy they arrived very well packed in perfect condition very nice really very satisfied with the purchase and very fast the shipment I thought it was taking longer
Works well possibility to put in white light and warm light. I will probably take another from the same larger store.
arrived early
I loved the product came well packed very good congratulations.
I liked it very much, but they are small, the bases are 10 cm in diameter, the chandelier itself is 30, the height from the ceiling is about 7 cm. Shines quite brightly, bought in the hallway and corridor. There are 3 lights: cold, medium and yellow. Received within two weeks in Israel. recommend!!!
Really bright for a not very large environment, change 3 colours by turning off and rekindle do quickly
Small size. Attention
Great easy to install 2 light modes 🌝🌚
Very well
Excellent Product very fast arrival
Chandeliers chic, Mai 3 cut, we didn't get it, we won't get it, I won't buy it, I won't buy it, one came with a bent trishki, sold by turning the trishki koshtiv, and in return for 2 chandeliers, I paid 440 hryvnia, luxury variant, for such a cat, shvidka delivery📦, It is 2-3 tizhna, it did not sound like a seller
The delivery is fast, the product is as described, satisfied with the purchase👌💯🔥👍Recommend💪
Smaller than I imagined but it is very beautiful and it is very light... it has 3 different illuminations very easy to assemble and it does not weigh anything👍
Haunted is exactly like the description and photography
Arrived before the Times marked in simple bag and box, it is just as the seller describes it in the post
Duge Shvidka delivery. Close 2 companies. Good product for its Cina. Garno SOS corridor.
The chandelier is just a bomb, shvidko came, the box of the chandelier is dented ale all tzile!! Yaskrave in the original region, without seeing off, if you will be so good!!
Products with excellent material, exceptionally very good. I indicate too much and surprised too much. I recommend it to everyone.
The lighting matches well I am satisfied with my purchase, good brightness
Awesome ...............................✨✨✨✨✨✨✨✨✨✨✨✨ Awesome ...............................✨✨✨✨✨✨✨✨✨✨✨✨I...
Everyone is good. Lamp May 3 cut bilium, zhovtium, bilium bright. VIB for the regime to play for additional assistance on/vikle
Arrived in perfect condition, well packed. Nice design, as seen on the page, very happy with this Buy, also arrived earlier than expected. I recommend the seller
I look like the chandelier. Put on the Garno will be svititi me. For rosemir is good. I recommend
It looks good in a small room easy to place I liked. nu da a lot of strength give light dog is very good.
It is the second that I buy it would still lack a Wi-Fi module but three possible colors. Light up very very well. Not asked yet but I hope it will be fine
Ceiling fixture works amazing, this is my 6th piece purchased. The last one comes with the quick connect block something like vago conectors for easy electric supply. Fixture has 3 color patterns: cold white, warm white and natural light. You change the light color by turning the switch on and off. Overall I'm really satisfied with these lights, they really are more than worth their price. I would definitely recommend this item and this seller also! All 5 stars from me. Product was ordered on 18th of April, it arrived in my hands on 8th of May. This is a 20 day shipping time, which is for my country. The parcel was tracked and I had to sign for the release of package from post office.
The luminaires are perfect!! Very beautiful and well built. Came tightly packed and accompanies screws for fixing and connector for splicing the wires. Single detail is the base that is small is not compatible with the 4x4 round box I had to make an adaptation. And to change the color of the light just turn off and turn on the light in sequence. Super recommend the product.
Finally arrived. packed just in a box. the whole chandelier seems to be small but interesting, I like it. haven't connected yet
The chandelier came to Tsyloya, the nichy did not throw up, she came to pour out the shvidko, to pour out a little behind Rosmir, pidyde in a small kimnat
The chandelier is good, I will probably describe it. Crack in the sets. Two days delivery, press service...
I came to see Shvidko, 9 days before the Ukrainian trade. Everything is packed, I recommend to bring a trioma with colors. I recommend the seller that the product
After sending the order arrived quickly the packing was done very well
Good quality product, has three shades of light, changes when you understand it. Satisfied with the product. Fast delivery one week to Spain
Came to Ukraine, even shvidko, for two days. A chandelier that looks like a jakishna has two high-cut greenhouses and a cold one to blow. I recommend it.
Product received in good conditions well packed and work well thank you i recomand it from the best seller
There are no Wonders for the money. Nicely done but small. For a room of 5 m² I found. White light OK. Effect to the tail.
Bought from the bookmark choise by coins. It came very quickly and is consistent with the description. It looks great.