SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality. I recommend
ali super
Gostei I indicate
Very beautiful
I'm very happy so far, haven't worn yet so interesting to see if it stains skin. so far very happy. the length is correct and the width as well. which is really nice, overall happy
This item shipped fast. Just as pictured. Great product for the price. Looks real. Good quality will buy again from this store.
Good quality, fast delivery Nothing to Envy with other products, it has the 3 b definitely, good nice cheap.
Very cute
Came super fast !
Beautiful, with an incredible shine
It’s a Christmas gift for my granddaughter. I know she’s going to love this. It was so affordable that I was able to buy other jewelry as well. I will be buying more. The gift arrived in a timely manner.
Recommended! I was looking for a chain that was nice and durable. It looks like it's gold-plated. Very beautiful and good bearing
I would like it to be shorter but that is already out of the product. It is cute and good quality, I recommend it.
It’s extremely pretty. It looks real beside my actual gold chain 😅, hopefully it doesn’t fade quickly.
As always beautiful, I recommend the seller, fast delivery
Beautiful and durable, if stainless steel
The necklace seems solid, very nice color. It came at an express pace, I recommend it warmly :)
Awful photos but LOVEEEE this necklace, doesn’t turn you green , lovely bright yellow colour and iv showed in it by accident and still looks the same and i’m not green so 10/10 worth it !!
excelente
Perfect as in the image, it is made of steel so it does not spoil, buy it for a gift, very happy
It's so niceeeee. I totally recommend!
Impacted. Whiglyadav Duge Garno. Delivered it. Trouble.
Perfect necklace! Optimal size, with regulation. Very beautiful
thank
This is absolutely beautiful 🥰🥰🥰
I arrive very fast, in a week, it's great, I loved it a lot, very good quality😍The truth is that it is super good for the price and there was no problem
Omggggg wowwwww
It is beautiful, I took the thickest size and it is ideal! I will buy a finite one for next time because I love it!
Excellent Product!!!
Looks really nice. Very long. I really like it. Came nicely
Lindo
Very nice and good quality <3
Nice
Excellent Product
Zamovila 19 grass denied 28 grass, Ukrainian All yak in the inventory
Beautiful necklace!! His clasp is very strict but I'll try to fix it. I still don't know if it will darken but hopefully it's not because it says it's stainless steel🙏🏻
Perfect necklace for layering. The colour is very bright and it feels really good quality aswell. I would definitely recommend.
Well done, came with a small defect, but it goes unnoticed. I bought the 45cn.
Very beautiful and good quality, I think the golden would be more beautiful, but MSM so I found beautiful and good quality
Is beautiful, as shown in the photo. It seems good, I will tell you how long it lasts this beautiful but for now it has made a very good impression on me.
I love the product, it was fast delivery and it is seen that it is of good quality, the insurance is well placed! I would definitely buy again✨
Very nice necklace!!! Looks beautiful, totally recommended🤩🤩Apart that arrived super fast complies with what it offers🫶🏼
Very beautiful, only it came to me in silver and I asked for it in gold, but I made the model
I loved it is a complement for every day. I'll buy it in gold too. Good quality in relation to the price
Beautiful like in the picture. It looks great, like a real crown. It's not tacky, it looks like silver