SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The chain is also thick and the top is solid! It was good to buy! Recommended!
The pendant looks very thin and weighs a lot more than I expected. 100% satisfied with the purchase.
Pendant is of decent size. It is indeed some kind of metal, as it is of decent weight, and feels very solid. I quite like the simplicity of it, as it adds enough "look" without being too over the top. Recommend :)
Received mine relatively quickly. The black color doesn’t seem to fade after a week of use. Goes well with my white and black T-shirts.😎
Great Necklace. Doesn't seem to be 60cm. But it got good.
Good necklace, your average is normal, arrived in 13 days peru
Thank you very well received fast shipping. The product is also not damaged and it is very cheap. I feel good because I have purchased a good product for the price. Thank you for your good use.
The product arrived quickly, it complies with the description, it looks very good, I recommend the seller.
Very nice meterial and good chain!
The line is shorter than you think. The right length for women
It's what it looks like. It's okay. Not adjustable. The measure I took is short
Arrived right, the material is good, especially from the pendant, which is very massive, and still arrived before the deadline.
Good quality product, very good MSM recommend the purchase, I paid 15 reais and in the mall of my city was 150 kings
I ordered both the black and the silver in different sizes but they came in the same size... I have to modify them to wear them both, looks amazing tho, great purchase!
Perfect, it is slightly heavy but is suitable for its making. I like it very much.
I am very happy with the photo compatible order! I love
They are perceived of very good quality and exact to the image
Pretty cool 🖤 It's easy to put on and the pendant is heavy enough that it doesn't turn around while you're wearing it. It also somehow doesn't tangle up with my other necklaces which is nice lol
Everything came right. The chains seem to be of good quality. Let's see with the passage of time to see if it keeps the quality.
It's really good, but the line is a little short. I'm afraid it's not the length I thought it was.
Shipping is completely fast The packaging has also come so neat The product is the same as in the photo. Quality for the price is the best. It is a good product. I recommend Thank you.
Arrived in 15 days, came packed in this plastic, as described in the images, very handsome!
It is light, beautiful, comfortable, the material is not so safe, but it is cheap, I liked it, I wanted to try it in other chain sizes to see how it would look in me.
Everything about this chain is just all good....Its cool and stylish.
It is good quality for the price you have, the necklace is bright enough and I bought 60 cm, it is normal, it is not big or small, the arrival time in Peru was in 9 days.
It is an excellent product I am satisfied with my purchase, the color is very striking and the material feels good quality, the shipment took about 12 days to reach Mexico Puebla.
Totally satisfied. Looks amazing
necklace is simple, looks good but is short, try to measure demanded lenght before buy
The metal feels a little and it’s smooth, simple and stylish. Definitely recommend as a nice little flair.
The necklace arrived in the set time and well packed. It's very nice. It's the second time I 've bought. I totally recommend to the market. Thank you!!
Beautiful slope, and the highly recommended store would buy again, the quality looks great, arrived in perfect condition.
Sensational product, and versatile, I believe that I will use in various looks, the material is good, I believe that it should not rust.
It came in about a week. The necklace looks pretty good!
I was wrong, for me short .. But the quality is good👍🏼
Seems to be of quality. Bora see in a while whether it will peel or not.