SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality, very nice
Cute small print
.
Very beautiful does not blacken and has a nice effect
The pendant is perfect, very beautiful, I recommend it, my daughter was given a similar one and no point of comparison what it cost
cutee
Very nice, my daughter loved it
Very fast delivery!!! Are precious. Look good quality. I recommend it.
Very nice. I hope the gold does not catch on.
Perfect
It’s ok. Exactly as described. I expected it to be a little shinier, but overall cute.
It is very cute, good quality
Beautiful product. Arrived very quickly. Would recommend.
Exact as description
i love it! it’s so simple and cute
I order the S and its the perfect large
Very beautiful and detailed necklace, arrived before delivery time
Is beautiful
fenomenal
I like this necklace.. came quick
I loved it, it looks very beautiful
Super good the necklace and letter, I loved it, stainless steel, I recommend it, arrived well packaged
It’s cute!!
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I loved it!! It is beautiful, super finite and looks very good quality, also meets being stainless steel
It's beautiful, worth a lot to buy. I loved
Looks very small
IM HIGHLY UPSET AND DISAPPOINTED AND I WAS LOOKING FORWARD TO THIS PACKAGE AND WAS EXCITED TO RECEIVE BUT SADLY DID NOT GET IT AND ''IT DID NOT COME''!!!!
I take it to the young girls. I recommend it.
Very cute and small
Very nice, I bought the letter T, it's small, and the package arrived very fast
The choker is beautiful, the pendant is small, the current is thin and delicate. I hope it does not darken with use, since usually stainless steel jewelry does not darken.
Very nice the necklace and arrived very quickly
fast shipping, product like in the picture I very like itfast shipping, product like in the picture I very like it
Good product, very nice, my wife really liked it.
Same as the picture. Fast delivery. Good for its price. I recommend the seller. TOTALLY SATISFIED!
Very good quality, where I live it is very hot and has not been unpainted, so if it is stainless steel
Very cute!! The letter comes thick and of good quality. I like it very much!
Beautiful, I had already ordered it in more letters and it is perfect!🤍
Super cute I love it
You look good quality you have to wait to see if it doesn't stain
Very good product and it looks perfect and the quality and the fabric is equally very good, I would definitely buy it again
It is a small letter but it gives a very nice touch to the neck I like it looks very beautiful put I recommend
I bought them for my friends and I loved them! They are perfect and small, very fine, they seem to be stainless steel
Beautiful
Cute and beautiful
It is really cute
I loved a lot ..
Beautiful I loved! The order arrived very quickly in 10 days! Looks good quality. If I would buy more again,
The detail of the lyrics is exact, it shines very pretty and is very subtle, I like that the chain is thin and the small charm, nothing exaggerated and looks very elegant.
Beautiful same in the photo! I'm already using… I hope you don't miss the easy color! Fast delivery!
Juroo! I even took a bath with that necklace! He's wonderful, perfect, ameii
Delicate