SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love this necklace! it’s good quality, pretty big and it’s so so sooo cute
Good quality
so cute!!! chain is a little long but no rhinestones missing and absolutely adorable
Super cute looks exactly like the photos the chain is kind of long though
Cute
cuteeeeeeeee ash i recommend it !!! ignore my squidward shirt i jus rllyyyyy want coins
came early
the chain is very long but the necklace is super cute
erm .. so cute .. love this thing
Small but cute
super lindo
Just like the picture and veey cute and pretty
soo cute but it took weeks to get here
really cute and small but I love it
It’s my favorite necklace now. it’s super cutie pie
Pretty
Chain was kinda cheap but pendant is so cute that
The pendent is smaller than expected but still super cute.
It’s very cute
Is a little smaller than I think I recommend
I love hk so muchh and it’s so cute . get it!!!
Looks really cute
Quick turnaround, item as described
got it for my girlfriend, she loves it and it fits nicely!! would reccomend !
Super cute
SUPER CUTEEE I love Hello kitty so much and when I saw this I couldn’t help myself to buy it recommend it A LOT
Beautiful, very tender. I bought it to give to my nephew as he loves Hello Kitty.
Very beautiful❤️ I asked for it because my sister has the same and is super cute, it is very beautiful with pink outfits.
Adorbs i love it
looks exactly like the picture i love it so much!!
I am absolutely in love with this HK necklace!! nice lengthy chain, the pendant is the perfect size & it sparkles so beautifully in the sunlight!! I will be ordering more for friends & family!! 🩷🫶😍
it's a little smaller than the picture but otherwise is exactly like is looks like and it have very good quality
so cute
very cute necklace, you can never go wrong with a hello kitty necklace and it's a super long chain.
JADORE the chain starts to rust a bit but the Hell kitty is nickel
Beutiful
Love the necklace
The girls Hi kitty super it goggles and the necklace very very cute it looks like the cute fashion of the girls beautiful and cute
Looks just like the picture
So pretty looks just how it looks on the picture
sooooo cutee
cute
It is very nice, it looks good quality, although I thought it would be bigger but outside of that it is very nice: 3
I like these beautiful we will use it my daughter and I Thank you x arrive on time...
Super cute in love ❤️
It’s so cutee and it is not to small I can just fit it right over my head without uncliping it
a bit smaller than i thought but looks just like the picture!
my favorite necklace. bought 4 times already due to easy breakage but i love it super cute
The well-down, the new-up. Pidviska is crushed by good, pretty, metal tsupky. Beautiful and solid. My daughter.
really good quality and it came in super fast, probably within a week or so
Good♡♡♡♡♡♡♡♡ Nowadays, Japanese Gyaru Vintage Kit... I'm in love with this. The dog's joy.♥(⸝⸝⸝ᵒᵒᵒ̴̴̴̴́ ́ ́
Equal to the reference imgene! Very happy with my purchase
cute and good quality but smaller than looked in the picture
MUST BUY! It looks so cute. & perfect 🤩