SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love it is excellent merchandise is as seen in the photo very good service excellent
Super good to be so small has good voltage
Like in the photo. Simple to handle.
It’s good for a back pain
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Everything came right, good saw, a strange shock, more is good
I checked everything works. Remote control complete with battery. Soon he will test on the cervical section where I have a problem and I will let you know.
Tsikava thing, Garno pratsyu. You can not glue on the live and the pawls, the back and the back on the legs are normal.
Fast delivery. the adhesive part is weak. And so, he does his job.
Cool stuff. working. The product arrived quickly. I recommend the seller.
Perfecto
Delivery in ten days. The massager is great. I set it to check if it works and works!!! Only on one and the massager mode, and it is well felt, depends on what part of the body to apply, because probably the more sensitive the place, the stronger the sensations will be. But I put it on my stomach, and go!!! To feel and strongly about it, let alone on the last mode on the 18th will be.👍😲😲🤗Super device, I recommend, and thank you.
Excellent massager, with several modalities
Very good, I already used it I ordered 2 and if it removes the pain, it fulfills all its functions, the only detail is peeled you have to press
The product arrived complete and working perfectly. And the delivery was fast, the Post Office in Brazil is getting much better and the process from China to Brazil was fast. I just have to thank you. Thank you!
As described and delivered quickly
very powerful to much for my back even at a low level
Excellent
Thanks you so much
I hope to test it for effectiveness
Works well
Product as advertised. Is much stronger than it appears. Despite AliExpress charging taxes at the time of sale, I was taxed again by the federal revenue of Brazil.
Quality good price ratio
Very cool massager
thank you
Its good and fast delivery.
Very good
Came really quick
Unfortunately the welding is poorly done the product no longer works after 15 min of use but otherwise really not bad, I ordered another one to see if I was more lucky
Arrived before the scheduled date, product well packed, arrived in perfect condition
Super well bolbi to buy
Excellent, recommended
Fast delivery very good qualityTESTED 5⭐
muy bien
10/10
Thanks for the fast delivery
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