SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is OK as described fast delivery I highly recommend this seller
Nice pendant, I doubt the sample, but I don't hope.
THE CHAIN AND HEART IS VERY, VERY CUTE!!!!! 🥰. MY DAUGHTER LOVES IT!!!!! EXACTLY WHAT I EXPECTED!!!!!!! THANK YOU!!!!!!! 😊😊😊😊
Very cute. Looks good quality. I hope it doesn't turn black.
Very good material, beautiful chain. I recomand it ❤️
Very nice and I had to ask for another one why my daughter liked it, I recommend it Super!!!
Very good quality!! Delicate abs beauty! Price is amazing for the quality 🎉
Beautiful item to give in a special where, in this case for my mom it is a simple piece, but very beautiful. The pendant is worn and the chain is the 995 stamp that means sterling silver. Very good price quality ratio
Too good too good too good too good too good too good too good too good too good too good too good too good too good too good too good too good too good too good it's so good.
This nevklace really looking good, i hope that this will stay nice. It came on time
The style you wanted... Size .. Color .. The size good ..
I loved... I had a necklace in the same style just wasn't silver and I lost, I was trying to get another one just like it and this one is even more beautiful... and the little heartland is I loved
Very beautiful recommended I will place it to see if it maintains its color. It took approx 2 weeks I recommend the seller
It is wonderful! perfect silver necklace. I'm so happy!
The packaging is good, the goods are good. Is the chain a little bit broken? I have a feeling
It's more than expected for the price The sparkles are clean and good.
I 've been with this necklace for more than a month, I don't take it off at all, I sleep and take a bath with it and it's still just as beautiful as the first day really is silver❤️
It's pretty. The small heart. It is not very long as the photo. It brings the legend 925 it is not much appreciated in the photo but it has a good brightness. I certainly recommend it
As the almost immediate delivery publication I loved very nice very recommended
This necklace is superb. It is cute. Thank you
I loved it is super cute the very fast delivery, excellent quality. I am very very happy with my purchase😍😍😍😍😍
It is a very beautiful chain, just like the image, I don't know if it will be silver but it says 925 we already see with time since it shines a lot.
Very nice necklace, it shines very beautiful, it seems that if it is silver, it is very beautiful and shines very beautiful
Very cute, second time I buy it. La. I recommend 100%
It is beautiful and of good material I recommend it, identical to the photo
Yakiste Super! Delivery shvidka! Everything came up! I will be more important) for my daughter)
Beautiful item, rat tail chain, super nice, really highly recommended, this beautiful. I hope it doesn't get ugly, I highly recommend it.
Delicate choker. Beautiful piece, beautiful color and brightness. I like it a lot.
Super nice, good color and for the price it has looks good quality.
Very beautiful the charm is small pense would be bigger but the truth the material is good quality. Shines quite a bit, delivery was about 3 weeks
It is as described it is the third that I ask very beautiful authentic silver and I recommend it to use it
love it
They are beautiful and good cuality,, fast,fast delivery ❤️
on time great result orderin more xmass wk
Pretty
As in the description and photos
Beautiful love it
This necklace is beautiful, as nice as the picture! Love it! Shipped fast too!
smaller than pictured
My daughter and my wife loved it very much. I recommend it. Only the order was delayed
This product is good quality arrived early and is small
Beautiful equal to the picture
Nice
All good arrived on time. I just thought the heart was a little bigger
Very pretty!
love it, absolutely beautiful
Hermoso
Bello
Lovely
beautiful
Beautiful, thank you.