SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is very beautiful, of good material I will only use the heart, the chain is short throughout the desire, I will still use the pulse🖤🥴
Absolutely beautiful
Another very good looking item looks very nice and my wife likes it very much thank you
sweetest day gift for my wife. she loves it.
Great quality!!!
Very nice good material shines very nice and don't make any ugly mw charm the super pretty chain
Hello, good afternoon, beautiful jewelry set, well detailed, fine and normal size. Approved the magnet test. In physical it is much more cute and delicate than in the photos. Recommended seller. Greetings.
absolutely beautiful
As described above. Successful transaction. Shipping to my Saudi Arabia was fast. The local delivery was done by the local shipping company Abmel from the best local shipping companies of my country. Excellent speed, accuracy and service delivery to the door of the house. Without paying any financial fees. Free delivery. Thank you dear and for the special location.
Arrived fast and the product as shown in the picture I am satisfied with the seller
I love it!
I love it
Very nice I had already lost one for that reason I asked again, I hope if it is silver 925 as it says. But still is father
beautiful, recommend
Beautiful, just as in the photo. I loved it, it arrived within the estimated date. I recommend it
Beautiful locket! Love it! It needed a thicker chain though bc it’s a good size heart. Highly recommend!
As in the description, it looks small for a small photo
Beautiful necklace, my girlfriend loves it.
Very happy and satisfied, I love the quality of these necklaces, they look great and fine, delighted to buy
Excellent quality, easy to use and durable. Ideal for daily use, offers great value for its price. Totally recommended. Functional, well designed and meets what was promised. Perfect for those looking for a reliable and efficient product.
Very beautiful this photo charm inside, cute silver color, delicate and fine, I totally recommend it, thanks to the seller and fast shipping thank you
Excellent
great
I am pleasantly surprised at how beautiful this necklace is!!
Super father I have already ordered several and the truth everything super I love the quality, everything that is stainless steel comes out super good and what is fantasy come a little low quality, obviously it's x that it's cheaper but it's still cool, I would like to put a report on the delivery men, I have not received my packages at my house they have marked me so that I will go to pick up in a place where they are and it is assumed that one buys online x that the item or items arrive directly at your home address
love it so pretty
looks nice
I really loved this very nice chain and I said too😍I hope I don't fade, but delighted with the piece😊, The only bad thing was the JyT express messenger who brought me my package very reluctantly😏
I thought it was a little bigger, but it's pretty
gorgeous necklace very highly recommended 🌷🥀🪷🌸🌺🌹💐🩵🩷💜❤️💕💖💓❣️❤️🩹
I was surprised by how beautiful it is Is truly beautiful The quality looks fabulous
I loved the necklace
Very nice jewels. All the ones I order arrived, in perfect condition... I recommend them
It looks amazing, the material ŕino, good finish thank you exelent as a gift
If it is true all sellad9 and in good condition
I arrive super fast, it is good material and it looks super cute
They arrived super fast and in perfect condition. They go several times you bought in the store and have excellent service.
Very nice size suitable pretty chain and brings your silver engraving
Really nice necklace, but it’s not a silver ) Thanks 😊
It looks cute and the material I hope it lasts a long time
love it
Pretty
Very happy with the item. Great gift.
Very beautiful
Is a great product
Very nice!
very beautiful and amazing quality.
Very nice
very beautiful
stunning can't wait to wear it and put my son's Andrew Raider picture in it....
Beautiful I hope it is silver... if it seems. With use I will know it. I will comment later... I recommend it
Very beautiful cord, my wife loved
Simply Beautiful
Beautiful piece I love it very pretty
Very nice Recommended
really nice necklace ,good length.
Everything is OK
Beautiful is silver
beautiful