SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I still don't know how to play.
Very good product, good quality, well packed and arrived very fast. I recommend the seller.
I have not opened it yet because it is for a gift but it has arrived well sealed and very fast. I love it!!!!
I liked it very much, great quality and everything came right.
Very nice and challenging board game! Excellent presentation comes with instructions
Super HAPPY! I took several for Christmas gifts. It happened very quickly and the cards are too cute!! (harry potter and pixel) there are fewer cards in the pixel on the other hand.. But it still does the job :)
They look perfect, haven’t opened them yet. They were delivered in 10 days
It is very nice, I arrive before the commitment date and super well, the quality is very good and I love that it comes in its metal container, very satisfied.
This beautiful very good
Perfect, thanks !
Very good dobble! High quality, nice packing, very fast delivery, thanks!
It is super nice, I liked it a lot, I arrived quickly although the delivery man gave it to a random neighbor without warning, luckily he came to deliver it to me.
I arrived before the delivery date and very well packed.
Very beautiful, the quality is equivalent to the price, very useful
My daughter, taking it away. Mabout, Tse is composed of dityam Gras, there is a requirement for the nobility Bagato and men's subjects. Ale can be simple, calling it simply.
I liked it, arrived in excellent condition, fast and no need to contact the seller
It came very well, the can in good condition and it is a good game
Super game. Correct, matched. I recommend.
I thought it was very beautiful, a cuteness with a manual to learn to play. Pity it comes in Japanese. but it's very cute
I arrive on time, super good quality we are ready to release it!
It is perfect, as the description arrived early and the drawings and prints are of quality
I arrived in very good condition, well sealed with double bag. Very good article, I arrived super before the date I indicated.☺️
Everything is OK, the order came almost a week ahead of time. Everything agrees, as in the picture. I recommend seller and item
Received quickly. Seems to be a good item. The same as on photos. I'll be a present.
Good replica famous game. Bright pictures, cards of normal quality. There is an instruction in English. In general, very worthy
The product is great quality, the can is cute and the cards are perfect, they look like plastic printed, super recommend!!!
Really cute! I loved it! The material is super good and I didn't have to contact the seller. I arrive super fast
It's fun
I love it is perfect for a day of games and ideal laughter
The game is very well the only thing that the instructions are only in Japanese. I recommend it.
Fast came. Little pictures on the cards. The whole thing looks fine. We're about to play with the kids
Gras-top) with coins I added $ for 2.17-in us an original double 280 UAH-I respect the purchase of a good economic product)
I love this great game and the price is super good
And how are you? How are you? How do you feel? How do you feel? How do you feel?
super
Is not the same as the Brazilian version, the cards are a little more saturated, but it is of great quality and incredible.
Cards of good quality, nice drawings, legible, no cavities in the print. Super fun for the whole family, nothing but play😁
The game arrived fast, came well packed and is perfect, the cards have good quality. I loved it, I'm already looking forward to playing with my friends!
Perfect!! Identical to the photo and very good quality, arrived in perfect condition and very well packaged
Arrived in Brazil in 2 weeks. Excellent quality, I liked it quite a lot. Tool Arrived in Brazil in 2 weeks. Excellent quality, I really liked it.
Everything arrived as in the image, I ordered two, and one of them arrived dented on the lid
Well packed remains to be played
Delivered in 35 days via Ukrposhta. The package is ok, the product is good. In Cars version there are 6 objects on a card, instead of 8, so it's a child version
I arrive earlier than expected, it is of very good quality, I recommend it
As described. Good workmanship.
Is identical to the photo, everything was in good condition
super polecam
Super Good Games
Top, thank you store, it was very responsive