SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool Gadget worth money
Its shape is wonderful, and I recommend it, actually better.
haven't tried this simulation flame diffuser. but it wasn't crushed or anything. lm sure it will be perfect.shipping was really fast.
Very good. 9,5 note to 10 the carcass could be attached to the base
Really cool Love
Fantastic 5 hours duration you can program it
It looks beautiful when turned on!
Beautiful, colours are good and vapor is visible, need to buy some oils now
Works great, wife wanted a real electric fire place. Got her this instead! Just joked with her. She and I like it, looks cool in the dark. Fan is a little loud.
fast delivery just 8 days
Quickly and efficiently beautiful device for aromatherapy only one minus that is on the USB plug
a little noisy but works well
Very cool I recommend it
Duge garny Zolozhovach Povrya, three cut Colora, and three cut robots (1 year, 3, and 4)
nickel
Very cool product. Just wish you could dim the LEDs.
Excellent
It's more for the interior than moisturizing. The steam is firm. Automatically stops when there's no water. The timer works, too. Shipment also arrives in six days.
Good.
love this one!
The thing is cool, it's beautiful, it's not too much zayshov for money-it's noisy, the cooler is really good and bad steam, and the noise is good...
Works well, a bit of fan hearing. Nice flame effect.
Very well, as described in the ad.
Great thing, change colors
Everything is working super fast delivery I recommend this seller
Amazing the night the lights are more beautiful has several colors you can also choose a color just to stay on it, the delivery was made before the deadline and everything came right. Thank you seller
Super fast shipping, item as described
very good. Thanks you
Perfect but not yet plugged in
Cool thing!!! Shines with all colors and works well + fast delivery. thank you!!!
Also lights green. I absolutely love mine. I have purchased more for gifts. Everybody just loves them! And it is so easy to use. The functions it includes are wonderful. I especially like how it turns off if it gets low on water or when you've set the timer.
Great product!
I absolutely love this! It is exactly as described and shown. Very easy to get it started and enjoy it. The noise from it is so minimal you can barely hear it. And I have definitely agreed with all of the excellent reviews. I would definitely order some for gifts.
I'm satisfied with the purchase😍Delivery shvidka, delivered to Ukraine in 11 days.
CLASSA Rich, The Fool of the money. Sales Shvidko Vidtruv. Everything was going. I recommend it to the wicked ....
Good product. Functional. I liked it quite
Sweet Sweet
Thank you super
I arrive on time and without imperfections. It is a good product, the only bad thing is that the lid does not fit or close stably, and if one moves the diffuser, one must be careful not to spill the water.
Haunted!! It has surprised me quite, it is true that silent is not, but it works very well, you can program the ignition time, happy with the purchase!
It is good and works well thanks to its beautiful lights and beautiful colors
Product as the description. It is well packed. Product tested it works well these flame are superb. Thanks again seller
Fulfills what you promise. Very good product. I'll buy more for sure. But I'll wait for the value to get better
Good product Arrival in good condition Well packed Works properly for now Arrival in 1 month
Product matches the description. There's been no problem since he arrived. Very good, I am surprised with the price!!
The device works very well, it is easy to use. I highly recommend the seller very serious and this product arrived very quickly in France, perfectly packaged.
Cool stuff. The bottom of the fan, which blows the dispersion through the gap, makes a little noise. Works both from the power bank and from the block. Use more distilates and then there will be no problems. Cool night light, you can choose any color manually.
I'll give you a photo, I'll describe it, everything is good, it's a fool, it's a decylka regime of Svitla. Having arrived shvidko, trohi is more than 2 tizhniv.
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Arrived earlier than expected, equal to the image. Function very well.👍
I was tired of it, I was very good at it. The product is super on the viglyad.
Good product and arrived before time all very fast and beautiful.
I bought the product and I liked it very much. I thought it would have a very sufficient light, just like the picture, and essential oil. I will order it again for other parts.❤️❤️
looks and work Amazing as a diffuser the amount of light choice are limited but still nice choices, default a orange red fire then it goes in to other colors and if you click the light button again on a color it lock to that color or turn the light off and let it run with no light!
Nice, so far the light is working and changing colors too