SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kingshopgroup (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kingshopgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excelente
Just like in the picture
beautiful
I am satisfied that the egg size is suitable and the Chem is not good.
The color is creamy and the weight is moderate. It's pretty. I bought it well.
nice
It is very good. Looks like the real thing. I bought it because the fasteners were made of stainless steel. It is light, glossy and elegant. 8mm pearl seems to be active in various occasions. I did not contact the store, but it arrived early.
Very beautiful
Beautiful necklace
As the picture is, this joy
Nice
It's light and pretty.
Very nice inexpensive chain
Fast delivery. Good quality
Arrived quickly and it is as is the photo
very classy
It is beautiful, very good quality
Arrived early, very happy with my purchase.
I like to look at what I thought.
I love it. it's perfect. the quality is good. love it love it
I really love it😍
Cute
Very beautiful necklace, I advise everyone to buy. Thanks to the seller. The goods arrived before the stated date.
All good
I’m satisfied babe 💞
Wery Beautiful ! in eyes and hand, feels like real Good quality
❤️
Item as described, arrived on time and was packed in a pouch bag. I liked everything, the beads are beautiful and nice heavy. Thank you seller!
It looks good, it was necessary to take a little smaller beads. Thin neck looks cumbersome
All according to the description I recommend
Ordinary thread with pearls. Classic. I recommend to lovers of simplicity and rigor in jewelry. The quality is excellent.
All vidpovidavnya, shvidka delivery
Very cool necklace, large, well packed. Buy advice
Garni Bushi, I'm hitched.
The beads are beautiful. Look more expensive than they cost.
Beautiful necklace. it came without problems. in time. well packed. looks perfect, secure closure. Looks like natural pearl, pure white. I like it very much. I decided to order another one, because the price is not high. I recommend to everyone: buy, you will be satisfied. thanks to the seller.
nice
Looks pretty
Very elegant beautiful necklace. I really liked it. Sent quickly in a secure package. Thank you very much seller! I recommend to everyone.
Small and cute, although the line is a little long It looks hot in the summer Cheap thin fake pearly mountain, but summer It's a good price.
The product is fully consistent with the picture. Came in 2 weeks.
The product is good, I like it, it's 8mm, it looks big on my neck, but it will do, it will stand out, order, arrived quickly
Beautiful necklace, just like the photo, I bought with trepidation, but they are really cute, I bought several, they met my expectations. I recommend them.
It came in 4 days of delivery, and it doesn't look high-end, but it's cute, and it's 10,000 won to buy in Korea.
It's too good for less than 3,000 won. It's much better than what you buy at an accessory shop in our country.
Pretty and heavy good quality
It was cut off as soon as it came :) Delivery is 2 months :)
Super quick shipping. Ordered on 9th April, received on 16th April.
Great pearls… I am very satisfied… I recommend… thanks to the seller… and arrived within a week
Like It
Very beautiful
Quite heavy. Didn’t expect it to be that way. Gives granny vibes but I like it tho.
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
They are beautiful!
Very good, totally recommended!